Intensive Case Manager

Job Summary: The Intensive Case Manager provides clinical intensive and comprehensive case management services in Cantonese and English to a diverse set of very low-income residents of the RAD apartments owned and managed by Chinatown CDC with SF Housing Authority subsidies. This position requires a motivated and resourceful person with the capacity to practice sensitivity to help address the needs of a diverse ethnic and vulnerable community through a trauma informed approach. This position is ideal for an individual who has a lens for social justice and equity for marginalized communities of color particularly the Chinese and Black /African American communities. This position is ideal for an individual with an interest in social work, mental health, affordable housing, and non-profit work.

Status: Full-time, Nonexempt, Regular

Location: Chinatown and North Beach neighborhood, San Francisco

Hours: Monday through Friday, 9:00a.m. - 5:30p.m., plus some nights and weekends; flexible hours as needed

Salary: $ $33.83 per hour; Comprehensive Benefits

Schedule: Weekly Schedule. Hybrid (1-2 days remote)

The Organization:A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

• Complete regular outreach and provide intake and assessments to new residents, inviting them to access services, as needed
• Provide on-going bilingual intensive case management including assistance with setting up medical and health appointments, creating service and housing stabilization plans, supporting site programming, employment services, and creating service plans.
• Utilize evidence-based clinical skills and practices, including, but not limited to motivational interviewing, de-escalation, conflict resolution
• Is part of an interdisciplinary care team supporting residents onsite
• Deal with housing stability issues and mediation with property management
• Help organize, attend, and lead interdisciplinary and interagency meetings and events with residents and community partners
• Provide crisis support during on-site critical incidents that may include triaging psychiatric evaluations, assessing safety factors and follow up, as deemed necessary
• Coordinate with our Clinical Director, APS, CPS, Crisis Mobile Support, and/or law enforcement for immediate medical support, domestic violence, Tarasoff, or other site safety concern
• Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules
• Perform wellness and emergency safety checks as needed
• Support and work closely with Resident Services Coordinators, Community Engagement Managers and other leadership to provide and coordinate ongoing supportive services
• With the Community Engagement Managers and Resident Services Manager, coordinate housing stability issues and mediation with property management and the SFHA.
• Helps organize and attend interdisciplinary and interagency meetings with residents
• Alongside Resident Services Manager as lead, attend Property Management and Resident Services coordination meetings and provide follow up resources and support
• In collaboration with the Clinical Di appropriate clinical support and referrals to Wellness Team
• Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals
• Field resident questions on operational protocols and procedures including Property Management policies and procedures, rent, work orders,