Night Audit Position

Overview
Join our dynamic hospitality team as a Night Auditor, where your energy and attention to detail will ensure our guests experience seamless service around the clock. In this vital role, you will oversee overnight operations, manage guest accounts, and uphold the highest standards of hospitality. Your proactive approach and exceptional customer service skills will help create a welcoming environment that encourages guest loyalty and satisfaction. This position offers an exciting opportunity to be the backbone of our hotel's overnight team, ensuring smooth operations while providing memorable guest experiences.

Responsibilities

• Conduct nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions and reservations.
• Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries with professionalism and warmth.
• Handle multi-line phone systems efficiently, providing information and assistance to guests and staff while maintaining excellent phone etiquette.
• Prepare detailed shift reports, including financial summaries, incident logs, and operational updates for management review.
• Monitor security systems and perform safety checks throughout the property to ensure a secure environment for guests and staff.
• Respond promptly to guest requests, resolve issues with a positive attitude, and deliver exceptional guest services that reflect our hospitality standards.
• Collaborate with housekeeping and maintenance teams to address any overnight needs or issues that arise during your shift.

Skills

• Proven experience in hospitality management or hotel operations, with a strong understanding of front desk functions and guest services.
• Bilingual or multilingual abilities are highly valued to enhance communication with diverse guests.
• Excellent customer service skills with a friendly demeanor and a focus on guest satisfaction.
• Strong knowledge of hotel management systems, night audit procedures, and resort operations.
• Exceptional phone etiquette skills combined with experience managing multi-line phone systems in a fast-paced environment.
• Ability to handle sensitive situations discreetly while maintaining professionalism at all times.
• Knowledge of guest relations strategies to foster positive interactions and build lasting relationships. Embark on this rewarding journey where your dedication transforms overnight stays into extraordinary experiences

Pay: $ $16.50 per hour

Expected hours: 32 per week

Benefits:

• Paid time off

Work Location: In person