Treatment Coordinator/Office Manager

Dental Office Assistant / Office Manager

(Billing, Authorizations, Scheduling & Treatment Planning) – Bergen County, NJ

Location: Bergen County, NJ

Schedule: Full-time

Compensation: $25–$30 per hour, based on experience

About Our Practice

We are a busy, patient-centered dental office in Bergen County looking for a reliable, organized, and friendly Office Assistant / Office Manager to help keep our front office running smoothly. The ideal candidate has experience with dental billing, insurance authorizations, scheduling, and treatment planning and enjoys working with patients and a close-knit team.

Key Responsibilities

• Front Desk & Patient Relations

• Greet patients, check them in/out, answer phones, and respond to messages

• Verify and update patient demographics, insurance information, and forms

• Provide excellent customer service and help patients feel comfortable

• Scheduling & Coordination

• Schedule and confirm appointments and follow-up visits

• Coordinate provider schedules and daily workflow

• Reduce no-shows through reminders and follow-up calls/texts

• Billing & Insurance

• Enter and review charges for accuracy

• Submit dental/medical insurance claims electronically

• Post insurance and patient payments; follow up on unpaid claims

• Prepare patient statements and discuss balances professionally

• Authorizations & Eligibility

• Verify insurance eligibility and benefits prior to visits or procedures

• Obtain prior authorizations/pre-certifications as needed

• Communicate with insurance companies regarding coverage and approvals

• Treatment Planning

• Work closely with the dentist to prepare and present treatment plans

• Review recommended procedures, estimated costs, and insurance coverage with patients

• Explain copays and out-of-pocket responsibilities clearly and professionally

• Coordinate and schedule multi-visit or phased treatment plans

• Follow up with patients who have pending treatment to support case acceptance

Qualifications

• Prior experience in a dental or medical office (strongly preferred)

• Knowledge of insurance billing, authorizations, and scheduling

• Familiarity with dental software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus

• Strong communication skills (phone and in-person)

• Comfortable discussing estimates, copays, and balances with patients

• Detail-oriented, organized, and able to multitask in a fast-paced environment

• Bilingual (English/Spanish) a plus, but not required

Compensation & Benefits

• $25–$30 per hour, depending on experience and responsibilities

• Paid time off (PTO)

• Paid holidays

• 401(k) plan

• Supportive, family-friendly work environment

How to Apply

Please send your resume and a brief note about your experience with billing, authorizations, scheduling, and treatment planning to:

Job Types: Full-time, Part-time

Pay: $ $30.00 per hour

Expected hours: 30.0 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person