Quality Assurance Analyst

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. 
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald's, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice Visit us at  

WHY WE THINK YOU WILL LOVE THIS ROLE 

Quality Assurance Analyst will sit within our Global Merchandise Services (GMS) team. GMS helps brands bring their fan communities products that unleash badge-wearing potential, so the people who love them most can love them even more.
Through reimagining products and merchandise, designing innovative industry-leading solutions, and developing in-demand products, we spark an emotion connection with customers and have a lasting impact on people, business, and the planet. We want you to be part of it 

Quality Analyst will sit within our North America Quality Assurance team.

The Quality Analyst is responsible for supporting, maintaining, and improving the organization's quality programs. This role ensures that products, processes, and services meet established quality standards and regulatory requirements through systematic monitoring, documentation, and continuous improvement initiatives.

RESPONSIBILITIES

Key Responsibilities

· Monitor, analyze, and report on the quality performance of packaging suppliers using data-driven tools and metrics.

· Create and manage dashboards to visualize trends, identify risks, and support decision-making across teams. (ie: Power BI, Tableau, etc)

· Maintain accurate and compliant document control for supplier certifications and quality records.

· Support root cause analysis for packaging-related quality issues and assist in developing and tracking corrective and preventive actions (CAPAs).

· Collaborate with internal teams (procurement, product development, operations) to address packaging quality concerns and ensure alignment with specifications.

· Ensure supplier compliance with internal food safety and quality programs.

· Support audits, inspections, and other quality assurance activities related to packaging and supplier management.

· Participate in continuous improvement projects and contribute to enhancing the overall quality management system.

Data Management

· Interpret data, analyze results using statistical techniques and provide ongoing reports

· Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality

· Acquire data from primary or secondary data sources and maintain databases/data system

· Identify, analyze, and interpret trends or patterns in complex data sets

· Filter and "clean" data, and review computer reports, printouts, and performance indicators to locate and correct code problems

· Work closely with management to prioritize business and information needs

· Locate and define new process improvement opportunities

Complaint Management

· Reception of complaint reports from DCs and markets

· Organization of complaint samples (if available) shipment

· Establishment of cause and effect of product failure

· Track complaints in QA database, update customer and DCs on outcome of complaint status

· Lead complaint trends reporting on set frequency to internal and external customers