Manager, Strategy and Analytics

Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

Royal Caribbean Group's Global E-Commerce Data and Analytics Team has an exciting career opportunity for a full time Manager Strategy and Analytics reporting to the Senior Director Marketing and E-Commerce Analytics

The position is onsite and based in Miami Florida

Position Summary:

Our Business Intelligence team seeks a Manager Strategy & Analytics to drive our loyalty strategy through data-driven insights Their responsibilities include build dashboards testing and planning pilots to inform our Loyalty and Targeted Offers strategy as well as tracking and measuring program performance that determine priorities and decision-making

They will develop KPIs with the business team to drive performance isolate trends and predict guest behavior through data They will also assist in providing competitive analysis and monitoring

Key Responsibilities:

To perform this position successfully they should be a self-starter able to manage complex projects in a timely and accurate manner The ideal candidate will be able to communicate effectively to align Loyalty and Business Intelligence priorities and objectives

Lead the strategic evolution of Loyalty programs by influencing long-range planning

• including the development of annual operating plans and 5- to 10-year strategic roadmaps
• Partner closely with Data Science to guide the design and implementation of advanced predictive models and simulations that inform program optimization and member engagement strategies
  Own the performance measurement framework for the Co-Brand credit card program including dashboard creation financial tracking- and KPI reporting to senior stakeholders
  Drive innovation through the ideation definition and evaluation of Loyalty program pilots- ensuring alignment with broader business goals and customer insights
  Deliver timely- actionable insights through ad hoc data analysis and reporting to support Loyalty initiatives and cross-functional decision-making
  Manage the end-to-end Targeted offers campaign lifecycle for targeted promotions- including maintaining the monthly promotion calendar and aligning with Revenue Management on commercial priorities
• Forecast booking volume and campaign impact using historical data and predictive analytics to inform offer strategy and resource allocation
  Build and maintain a robust backlog of testable campaign concepts- leveraging guest behavior data to drive personalization and performance
• Oversee the development and maintenance of Power BI dashboards and SQL-based data pipelines to ensure accurate and timely reporting of promotional performance
  Serve as a key contributor in Targeted Offer planning forums providing strategic guidance historical context- and performance insights to shape monthly campaign execution

Qualifications and Education:

8+ years of work experience required with experience performing either strategic digital analysis financial analysis

• or business intelligence/marketing analytics highly preferred
• Experience in travel/leisure hospitality is preferred
  Bachelor's degree in Economics Business Finance Analytics Computer Science Mathematics- or similar
• MBA or relevant master's degree preferred

Knowledge and Skills:

Passionate about economic business analytics loyalty & financial concepts

• as well as a subject matter expert in analytical tools
• Thought leader who can derive insights and drive results in a dynamic and fast paced environment
• Demonstrate ability to think beyond raw data and to understand the underlying business context and identify business opportunities
• In depth understanding of data structure with the ability to use SQL or coding language to answer complex business questions
  Able to communicate effectively with all levels of management and partners- including Chief Marketing Officer and executive leadership team
  Qualified in developing and delivering high quality- clear and concise analytics and presentations to Marketing Leadership
  Team player that is highly motivated- and results driven with a positive 'can do' attitude
• Strong analytical and process improvement skills
• Ability to deliver results in timely manner with consistency and precision
• Able to build data visualizations and dashboards using tools such as Power BI and Tableau
• Experience in building models and business cases to forecast outcomes and financial impact of program changes
  Technical Skills: Intermediate to Advanced SQL Adobe Analytics- Advanced Excel and PowerPoint required

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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Nearest Major Market: Miami