Fleet Service Coordinator

Job Description
RIPA & Associates is a civil and utility construction company headquartered in Tampa, Florida. We specialize in a wide range of projects, including commercial, multifamily, residential, and public sector developments throughout Central Florida. Since our establishment in 1998 by Frank Ripa, we have consistently ranked among the Top 100 Private Companies in the Tampa Bay area.

At RIPA, our continued success as a site contractor is attributed to our highly experienced and knowledgeable field management team. Comprising skilled project managers and superintendents, they are the driving force behind our exceptional quality, productivity, and exceptional customer service. Our employees are actively involved in professional organizations such as NUCA, SUCA, Associated Builders & Contractors, TBBA, American Society of Professional Estimators, the Society for Human Resource Management, and HR Tampa.

Working at RIPA & Associates comes with a range of benefits, including but not limited to: Medical, Vision, and Dental insurance, Short-Term Disability, Voluntary Life insurance, Paid Time Off (PTO), Referral Program, Employee Assistance Program, Company-provided Life insurance, and a 401(k) retirement plan.

The Fleet Service Coordinator is a professional office-based position responsible for the execution of all work processes related to the maintenance and repair of a large heavy equipment/vehicle fleet. Responsibilities include, but are not limited to, creating work orders, establishing work order priorities, assigning/dispatching technicians based on priority, contacting vendors to schedule repair/maintenance work, overseeing the field service technicians, and ensuring all data is complete and accurate in the internal system of record. This is a heavy volume & fast paced role within a high-performance equipment management organization. This role may be assigned to the Fleet Equipment Yard or the Corporate Office.

*Responsibilities: *

• Review service requests and create work orders in Computerized Maintenance Management System (CMMS).
• Assign work orders to internal technicians or dealers based on scope of work, warranty status, and/or geographic region.
• Oversee all service activities & technicians within the assigned area of responsibility.
• Fully accountable for system data quality related to your assigned scope of work.
• Review, update, and correct system data daily.
• Effectively communicate with all internal & external stakeholders to solve any equipment issues.
• Submit external repair estimates for approval.
• Ensure all documentation is accurate and processed according to company procedures.
• Coordinate any rental equipment needs with Equipment Allocation team.
• Elevate any issues to Fleet Service Manager for resolution and/or guidance.
• Generate and distribute weekly status update reports to designated stakeholders.
• Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
• Comply with government safety requirements and other regulations.
• Perform other duties as requested.

*Requirements: *

• A minimum of 3-5 years of experience in heavy equipment service department is required.
• Proficient computer skills including MS Office Suite, smartphones, and tablets.
• Familiar with basic mechanical scopes of work for Earthmoving & other construction equipment.
• Familiarity with scheduling, expediting, and processing documentation for a heavy equipment fleet.
• Experience with Caterpillar, Komatsu, Volvo, & John Deere earthmoving equipment brands.
• Must be people-oriented with the ability to build business relationships.
• Exceptional customer service, communication, data entry, and organizational skills are required.
• A high school diploma or its equivalent is required.

RIPA provides Equal Employment Opportunity
(EEO)
to all employees and applicants for employment without regard to Race, Color, Religion, Gender, National Origin, Age, Disability, Veteran Status, Genetic Information & Testing, Family & Medical Leave, or any other protected class in accordance with applicable Federal Laws.

In addition, RIPA complies with applicable State and Local laws governing non-discrimination in employment and reasonable accommodation in every location in which the Company has facilities. This Policy applies to all Terms and Conditions of Employment, including, but not limited to hiring, placement, promotion, termination, layoff, recall, leaves of absence, compensation, and training.

Company Description
RIPA & Associates is a civil and utility construction company headquartered in Tampa, Florida. We specialize in a wide range of projects, including commercial, multifamily, residential, and public sector developments throughout Central Florida. Since our establishment in 1998 by Frank Ripa, we have consistently ranked among the Top 100 Private Companies in the Tampa Bay area.

RIPA & Associates is a civil and utility construction company headquartered in Tampa, Florida. We specialize in a wide range of projects, including commercial, multifamily, residential, and public sector developments throughout Central Florida. Since our establishment in 1998 by Frank Ripa, we have consistently ranked among the Top 100 Private Companies in the Tampa Bay area.