Customer Service Coordinator

We are seeking a talented and enthusiastic individual to engage with our team and serve as a primary contact between the UEC and Vision Rehabilitation referral agencies.

The Coordinator will support the Service Chief with outreach initiatives and collaborate with other outreach coordinators, managers, and staff. Responsibilities include providing exceptional patient service; coordinating with referral agencies and vendors; scheduling appointments; managing documentation and authorizations from agencies such as the New York State Commission for the Blind and the Department of Education; and overseeing the ordering, receipt, and distribution of low vision aids.

Using the NextGen electronic health record and patient management system, the Coordinator will assist with insurance verification, obtain pre-authorizations for vision therapy services, track appointment trends, and ensure optimal utilization of therapy sessions. The position requires the ability to independently resolve issues and maintain accurate documentation of all inquiries and outcomes.

The Coordinator will utilize and support the patient pre-check-in system, assist patients in completing pre-visit requirements, and ensure compliance with established workflows. The role also includes training new staff members on front-end systems and procedures and providing ongoing support. In addition, the Coordinator will assist with administrative tasks as assigned by management.

Requirements:

• Two years of experience working in customer service (preferably in a healthcare, hospitality, call center, or client service environment)
• Ability to work evenings and Saturdays
• Strong organizational skills and attention to detail
• Professional demeanor and exceptional communication skills, both verbal and written
• Knowledge of managed care and other third-party payers
• Proficiency with Microsoft Office (Outlook, Word, Excel)

Preferred:

• Knowledge of insurance verification and authorization
• Experience with computerized Practice Management (PM) and Electronic Health Records (EHR)
• Bachelor's degree; Bilingual Skills.

Schedule:

• Monday and Sunday: Off
• Tuesday through Thursday: 11:00 am to 7:00 pm
• Friday and Saturday: 8:30 am to 4:30 pm

Click here to apply online:

Annual Salary (including location pay) is $52,000, and there is also a generous benefit package. 15 days of annual leave to start and 13 paid holidays per year. We are a qualifying employer in the federal Public Service Loan Forgiveness (PSLF) Program. View our Benefits at Glance.

This position is onsite at 33 West 42nd Street New York, NY 10036

About Us:

At The University Eye Center (UEC), an Article 28 Diagnostic and Treatment Center within the State University of New York, College of Optometry we are inspired to make a difference, and are committed to integrity and excellence. We welcome new ideas and encourage continuous improvement. We strive for a culture that regards people as professionals and will foster trust, commitment, consistency and results. We will strive to have a diverse, collaborative, team-oriented and results-oriented culture.

The State University of New York College of Optometry is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.

To view the College's Annual Security Report, visit

About SUNY College of Optometry:

The State University of New York College of Optometry advances visual health and patient care through leadership in education, research and service. More than a half century ago a group of dedicated optometrists and benefactors came together to create an institution that would support optometric education, vision science research and extend quality vision care to all New Yorkers and the surrounding community. The State University of New York College of Optometry evolved from this mission. Since we opened our doors to our first class of students in 1971, the College has grown to become one of the leading optometric education and vision research centers in the world. The College houses the University Eye Center — one of the largest outpatient vision care clinics in the country—and engages in cutting edge research that is helping to shape the future of optometric care.