Patient Care Coordinator

PATIENT CARE COORDINATOR

MaxLiving Chiropractic - Beltline | Grand Rapids, MI

ROLE OVERVIEW

You are the full-time hours/ week) patient advocate and relationship builder who guides patients through their entire healing journey. You manage multi-doctor schedules, coordinate clinical flow for 500+ weekly visits, implement our patient process systems (Day 4-6), and maintain the personal connections that keep patients committed to transforming their health through the Five Essentials.

CORE RESPONSIBILITIES

• Patient Journey Management: Greet and check in patients, keep them on track with care, reschedule appointments, and advocate for their health goals.
• Patient Process Systems: Implement Day 4 (New Patient Commit Tour), Day 5 (Office Brochure for building life-long warrior patients), and Day 6 (New Patient Commit Check-in to listen, clarify struggles, assign Extra Time with Doctor or Rehab Stop appointments within a week).
• Clinical Support: Explain in-office rehab, assist with patient care, track and report patient goals/successes, and capture video and written testimonials.
• Marketing & Lead Management: Manage online marketing with Buckley Advertising by calling, texting, and scheduling new patient leads (including self-booked leads).
• Events & Engagement: Engage patients in clinic events, assist with weekend events (minimum 6-8 hours/month), support 5+ in-office workshops/events annually, assist with midweek lunch-n-learns, and plan quarterly "Life Together" team events.
• Professional Development: Travel to approximately 3 corporate training events annually to stay current with MaxLiving protocols and best practices.
• Referral Management: Encourage and track patient referrals, coordinate new patient consultations, and maintain the referral program that grows our practice community.

OUR CULTURE & VALUES

• Mission-Driven Family: We're more than a team—we're a family on a mission to inform, inspire, and empower families to achieve optimal health through the Five Essentials (Core Chiropractic, Nutrition, Mindset, Oxygen & Exercise, Minimizing Toxins).
• Fun & Growth: Regular team-building activities, annual Florida trips for training and connection with like-minded teams, and holistic health support covering physical, spiritual, mental, and emotional well-being.
• Transformational Impact: Your knowledge and genuine care have the power to change lives. Recognize that you are equipping patients with tools to transform not just their own health, but the health of their entire families for generations to come.
• Patient-Centered Excellence: Meet patients where they are, truly listen to their struggles, and support their complete transformation journey with compassion and professionalism.

OUR PILARS

• Trust and Integrity
• Family Oriented
• Empowering
• Boldness
• Educating

BEHAVIORAL ATTRIBUTES

Attributes:

• Strong attention to detail with demonstrated process management skills
• Excellent written and verbal communication with highly organized approach
• Ability to multitask and thrive in fast-paced, high-volume environment
• Jump from high-profile projects to hands-on tasks while maintaining enthusiasm

COMPENSATION & BENEFITS

Benefits: Retirement Saving Plan (coming this year in 2026), Bonus (incentive) Structure, Paid Trainings, Paid Professional Development, PTO Scale, Employee Discounts on all Supplements and Free Chiropractic Care for you and your immediate Family.

Compensation:

• Hourly- $22/hour (negotiable)
• Bonus- Online Marketing Bonus Structure (up to $1,000.00/ mo.)
• Bonus- Community Outreach: Community Dinners & Workshops/ Seminars (up to $1,201.00)

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement
• Paid time off
• Paid training

Ability to Commute:

• Grand Rapids, MI Required)

Ability to Relocate:

• Grand Rapids, MI 49525: Relocate before starting work (Required)

Work Location: In person