OS, Virtualization and Hardware-Operations SupportZensar • Boston, Massachusetts, United States

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OS, Virtualization and Hardware-Operations Support

Zensar

Über

10 to 12+ years of experience around technologies such as Windows Servers, Active Directory, Domain Name Server (DNS), Dynamic Host Configuration Protocol, GPO, Citrix, Vmware, Windows Desktop platforms, including the architecture, design, administration, and management of a distributed systems environment
7+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
Strong understanding of computer hardware, software, networking, and common IT applications.
PowerShell scripting skills
Troubleshoots and resolves complex hardware, software, and network issues escalated from lower support tiers.
Diagnoses and resolves problems with computer systems, peripherals, and applications.
Provides in-depth knowledge of operating systems (Client/Server), networking, and common software applications.
Understanding Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10/11 Update Rings)
Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
In-depth knowledge in system upgrades, migrations, and new technology deployments. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.

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