Front Desk Receptionist

IMA Front Office Receptionist Job Description

Department: Front Office

Reports To: Front Office Lead(s), Practice Administrator, & Managing Physician & CEO

Job Summary: Responsible for professional customer service through face-to-face and telephone interactions.

Essential Job Duties

• Greet patients and visitors
• Perform opening and closing duties daily
• Monitor public activity in patient waiting area and elevator lobby
• Maintain public area in a neat and orderly manner
• Assure that reading materials and refreshments are available to the public
• Answer phones and in-person inquires, direct inquires to appropriate area or person
• Distribute telephone inquiries generated to the appropriate department or person
• Receive and route faxed, couriered, and other incoming documents in an accurate and timely manner
• Receive and route messages in an accurate and timely manner
• Prepare incoming faxes to be delivered
• Maintain numeric filing system for patient's medical charts, including preparing, filing, pulling, copying, routing, and locating missing charts
• Receive and process daily request for release of medical records in accordance with legal requirements concerning release of medical information
• Prepare charts for next day appointments
• Answer phone referral inquires
• Schedule new patient appointments
• Direct referrals/records to appropriate physicians/staff members
• Schedule and reschedule appointments
• Verify appointments and procedures
• Schedule tests as ordered by physician
• Operate multi-line switchboard and direct telephone inquires
• Receive and process telephone requests
• Take detailed messages for medical staff and physicians as appropriate
• Establish patient financial responsibility
• Collect and verify payer information and input information into computer system
• Collect