Development Operations Manager

The Fisher Center is seeking a detail-oriented Development Operations Manager to oversee and contribute to efficient and evolving systems that enhance the Development department's fundraising efforts. This position will carry out tasks related to data management & hygiene, internal reporting, general fundraising operations and administration, financial reconciliation, and will provide on-site event support as needed. The Manager will possess a high level of proficiency in navigating technology and CRM software, specifically Tessitura; curiosity about learning and improving systems; commitment to maintaining high-quality data integrity; in addition to strong analytic, organizational, and collaboration skills to ensure data-driven, efficient fundraising strategies and functional reporting.

The Development Operations Manager will integrate information between the Development, Finance & Administration, and Audience & Member Services departments of the Fisher Center, as well as Bard College's Office of Development and Alumni/ae Affairs, to ensure clarity, consistency, and efficiency in planning, communicating, and executing gift recording, record keeping, and data analysis to ensure future success. The role requires excellent interpersonal and communication skills, including discretion and respect for confidentiality, as well as the ability to translate detailed and technical data into an effective narrative for the department's use.

This is a full-time, exempt position, paid at a 
salary range of $64,000 to $68,000
, depending on experience. Hours will average 35 hours/week, with longer hours required during busy seasonal activities to support the SummerScape festival.

RESPONSIBILITIES

• Development Database Management
• Oversee the development department's use of Tessitura, the organization's customer relationship management software, inclusive of gift processing, donor and prospect list management, data hygiene, campaign configuration, and reporting functions below.
• Serve as the primary user of Tessitura list management tools for campaign and prospect data analysis, special event and appeal mailings, and other development purposes
• Manage all data imports and exports. Generate data sets for timely and accurate donor recognition efforts (program listings, wall listings, and boilerplate funder credits).
• Provide data analysis and work in collaboration with other departments to define queries, manipulate, merge, and mine large and complex data sets
• Enforce and encourage data entry standards and best practices to promote optimal data integrity. Manage annual campaign configuration. Lead routine data audits as needed, including audits on duplicate entries, salutations, contributions, relationships and households, constituencies, and constituent Interests. Train and oversee other employees on correct data entry within Tessitura.
• Be up to date on all current and future Tessitura database functionality, including periodic software upgrades, and implement solutions to software limitations
• Initiate and manage data integration projects between Tessitura and Bard College's database of record
• Gift Processing and Recording
• Handle the receiving, backup, and notification of all donations, cross-check gift entry reports to ensure consistency between Tessitura and the database of record at Bard College.
• Oversee and refine the acknowledgement process of all gifts across all revenue lines to guarantee regular and prompt recognition of all donations.
• Refine and manage the pledge