Client Services Supervisor

JOB DESCRIPTION SUMMARY

We are excited to announce the future launch of the newest Home Helpers Home Care location in Durham and Chapel Hill and we're looking for a motivated, experienced Client Services Supervisor to help coordinate and direct client services provided by agency personnel. This is a unique opportunity to step into a leadership role at the pre-licensure phase of our agency, where your ideas, initiative, and expertise will directly shape how the business operates and grows. This position is initially part-time and may offer very part-time hours to help craft agency policies and procedures with the opportunity to expand into full-time hours after licensure approval and as the agency grows. If you thrive in a small-team environment and enjoy creating structure out of a blank slate, this role will energize you.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES AFTER LICENSE IS APPROVED:

1. Coordinates and oversees direct and indirect client services provided by agency personnel.

2. Reviews available client information to determine home care needs. Assigns appropriate personnel.

3. Reviews and evaluates each case by reviewing the services requested, conferences, record reviews, and discussions. Instructs and guides personnel to promote more effective performance and delivery of quality private duty services and is available at all times during operating hours to assist personnel as appropriate.

4. Conducts quarterly record reviews and communicates findings and recommendations to Executive Director and other appropriate agency personnel.

5. Promotes the planning, implementation and evaluation of inservice and continuing education programs.

6. Assists the Executive Director/Administrator in the preparation and administration of the agency's budget.

7. Evaluates performance of staff personnel.

8. Works with the Administrator to hire, evaluate, and terminate organization personnel.

9. Conducts annual evaluations of direct reports, or more frequently if indicated.

10. Maintains or delegates the maintenance of adequate and appropriate inventory supplies and equipment for the provision of client services.

11. Develops, implements and evaluates the orientation program for new agency personnel. Orients or delegates orientation of new agency personnel.

12. Ensures compliance with local, state and federal laws regarding licensure and certification of agency personnel as applicable.

13. Other duties as assigned by the Executive Director/Administrator.

POSITION QUALIFICATIONS

1. Has a baccalaureate degree from a program accredited by the National League for Nursing.

2. Registered nurse with current license to practice professional nursing in the state.

3. Has three years of management experience in home care, home health or hospice.

4. Complies with accepted professional standards and practice.

5. Has presented a pre-employment physician's health clearance including a negative TB skin test or CXR and other tests as required by organization policy.

6. Must be a licensed driver with an automobile that is insured in accordance with state and agency requirements and is in good working order.

7. Has satisfactory references from current employers and professional peers.

8. Has excellent observation and communication skills.

9. Is self directed with the ability to work with little supervision.

10. Is flexible and cooperative in fulfilling obligations.

Submit a resume and cover letter detailing your interest in and qualifications for the position.

Job Type: Part-time

Pay: $ $55.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Paid time off

Work Location: In person