Print and Mail Operations Manager

Department Leadership & Team Development

• Provide strategic direction and day-to-day oversight for the Print & Mail department, ensuring efficient workflow, resource allocation, and quality standards.
• Supervise and develop one direct report, fostering skill growth, accountability, and continuous learning.
• Establish clear departmental goals aligned with company objectives, track performance metrics, and drive process improvements.
• Collaborate cross-functionally with Project Management, Data, IT, and Accounting teams to ensure seamless project execution.

Operational Excellence

• Oversee all print and mail production schedules to ensure projects are completed accurately, on time, and within budget.
• Validate project specifications, artwork, proofs, and mail data for quality control, postal compliance, and production readiness.
• Lead vendor relationships for printing, mailing, and logistics services; evaluate performance and negotiate terms to achieve best-value outcomes.
• Maintain control of department inventory, materials, and postage accounts to ensure continuity and cost management.

USPS Compliance & Postal Strategy

• Serve as the company's primary authority on USPS regulations, presort standards, address quality, and delivery optimization.
• Manage USPS permits, PO boxes, and Business Customer Gateway profiles, ensuring full compliance and continuity across divisions.
• Analyze presort data, mail tracking, and postage reporting for cost savings and performance improvement opportunities.
• Partner with Accounting and Project Management to reconcile postage, manage invoicing, and resolve discrepancies.

Process Improvement & Technology

• Identify, recommend, and implement enhancements to mailing workflows, technology platforms, and reporting tools.
• Champion automation and quality-assurance initiatives that improve speed, accuracy, and client satisfaction.
• Evaluate emerging industry technologies and trends to maintain AB Data's competitive edge in production efficiency and compliance.

Experience And Skills Required

• Minimum 5 years of experience in print and mail operations, with at least 2 years in a supervisory or leadership role.
• Associate Degree or equivalent experience in Business, Marketing, Communications, Project Management, or a related area, with prior experience in print and mail operations preferred.
• Strong working knowledge of USPS operations, mailing standards, and Business Customer Gateway functionality
• Familiarity with the print production process, including design, proofing, bindery, and variable data printing.
• Excellent communication and presentation skills; able to explain postal and production concepts clearly to diverse audiences.
• High level of organization, detail orientation, and problem-solving ability.
• Proficient in Microsoft Office applications; comfortable learning and using industry-specific software.
• Collaborative mindset with the ability to influence without direct authority

SALARY RANGE: $65,000 to $75,000

This is a salaried position that works a hybrid schedule (3 days in office/2 days remote). This position is located in our Milwaukee Office.