Shop Manager

Position Summary

The Shop Manager is responsible for overseeing all day-to-day shop operations for every trade division at Professional Mechanical Services (HVAC, Plumbing, Electrical, Drain Cleaning, Insulation). This role ensures that every job is prepped, staged, and delivered with 100% accuracy. The Shop Manager is the backbone of field efficiency—coordinating materials, organizing the shop, managing inventory, and supporting the execution of jobs with speed and excellence.

Key Responsibilities

1. Job Preparation & Staging

• Pull all job materials for HVAC install, HVAC service, plumbing (new construction & remodel), electrical, insulation, and drain cleaning jobs.
• Create complete job kits with labeled materials, equipment, fittings, fasteners, documentation, and permit packets.
• Stage job kits in designated areas for next-day pick-up.
• Coordinate with dispatch and team leads to ensure materials match the job scope.
• Upload packing lists, material slips, and photos into ServiceTitan when needed.

2. Material Ordering & Vendor Coordination

• Order materials accurately based on job scopes provided by sales, service managers, and leads.
• Send purchase orders to vendors (no "truck stock" PO allowed per company policy).
• Track delivery ETAs, verify deliveries, and communicate delays.
• Maintain strong relationships with suppliers for pricing, returns, credits, and priority orders.
• Handle warranty part returns, tracking, and required documentation.

3. Shop Organization & Inventory Management

• Maintain a clean, organized, and safe shop layout at all times.
• Implement and maintain a full inventory tracking system for all materials, tools, equipment, and consumables.
• Perform weekly and monthly cycle counts.
• Manage truck restocking and ensure all trades have proper standard stock.
• Track high-cost items (motors, igniters, electrical gear, plumbing trim, etc.) for accountability.
• Label and organize shelves, bins, tool areas, and job staging zones.

4. Equipment & Tool Management

• Maintain all company tools, testing equipment, ladders, safety equipment, and large shop equipment.
• Schedule calibration, repairs, or replacement of tools.
• Issue tools to technicians with sign-out procedures for accountability.
• Track small-power tools, batteries, and chargers to reduce loss.

5. Job Tracking & Communication

• Work directly with team leads, sales reps, and dispatch to stay ahead of the schedule.
• Confirm job readiness daily: materials, equipment, paperwork, permits, special tools.
• Communicate shortages or missing materials immediately so schedules do not slip.
• Support field staff by solving material emergencies and last-minute changes.

6. Process Compliance

• Ensure all material is added to jobs in ServiceTitan for accurate COGS and financial reporting.
• Follow all purchasing procedures, PO requirements, and warranty guidelines.
• Maintain documentation for all returns, backorders, and delivery discrepancies.

7. Leadership & Culture

• Lead by example using Pro Mech's core values.
• Support technicians, leads, and managers with a positive, solutions-focused attitude.
• Maintain a "5-star service starts in the shop" mentality.
• Collaborate on improving shop workflows, processes, and efficiency.

Qualifications

• 2+ years experience in construction, mechanical trades, warehouse, or shop management preferred.
• Strong understanding of materials for HVAC, plumbing, electrical, drains, and insulation.
• Ability to read job scopes, blueprints, and material lists.
• Excellent organization and multitasking abilities.
• Comfortable using ServiceTitan (or willing to learn quickly).
• Valid driver's license with clean driving record.
• Ability to lift 50–75 lbs regularly.

Key Competencies

• Extreme ownership
• Strong communication
• Attention to detail
• Time management
• Problem solving
• Leadership mindset
• High accountability

Performance Expectations

• Jobs staged accurately 24 hours before install/service.
• Shop kept clean and organized daily.
• Zero missing materials on job sites.
• Accurate material tracking in ServiceTitan.
• Positive feedback from technicians and leads.
• Efficient use of company resources and materials.

Why This Role Matters

The Shop Manager directly affects profitability, technician efficiency, customer satisfaction, and overall job quality. When the shop runs smooth, the entire company runs smooth.

Pay: $50, $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person