Patient Access Representative

Req #:

Category:
Revenue Cycle and Patient Access

Status:
Part-Time

Shift:
Evening

Facility:
Jersey City Medical Center

Department:
Emergency Dept Access Service

Pay Range:
$ $25.84 per hour

Location:
355 Grand Street, Jersey CIty, NJ 07302

Job Title: Patient Access Representative

Location: Jersey City Medical Center

Department Name: Emergency Dept Access Service

Req #:

Status: Hourly

Shift: Evening

Pay Range: $ $25.84 per hour

Pay Transparency
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview
The Patient Access Representative position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.

Qualifications
Required:

• High School Diploma

Preferred

• Customer service experience
• Minimum of 3 years Patient Access experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care Medical terminology and computer skills

Scheduling Requirements

• Evening shift, 3:00pm-11:00pm
• Monday- Friday, with every other weekends/holidays
• Part-Time, 20 hours per week

Essential Functions

• Provides excellent customer service to all patients, colleagues and other external and internal customers.
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work.
• Obtains and accurately documents all demographic information.
• Obtains insurance information and initiates the verification process via third party clearinghouse.
• Completes verification of coverage of all insurances and financial clearance activity has been completed.
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the