IT Service Desk Assistant

Service Area: Corporate Services Department: Information Technology Division: IT OperationsWork Location: City Hall, 1 Carden Street Work Mode: In Person Job Type and Duration: Temporary, Full time Vacancy Number of Open Positions: 3Salary Range: $ $31.31 per hour (Feb. 2026 Rate)Affiliation: CUPE Local 973 Posting Period: January 20, 2026 to February 3,2026 at 11:59 p.m.

Why Join the City of Guelph?

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph's vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Hybrid and flexible work arrangements;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Resumes are being accepted for the temporary position of IT Service Desk Assistant with the Information Technology Department. This role will perform Preform PC/Laptop/Mobile phone replacements and is responsible for imaging, testing, and installing software and hardware at City owned offices and facilities. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Utilize Microsoft system center to image new and replacement computers.
• Work with the IT Service Desk to troubleshoot and correct issues related to PC replacements.
• Install and upgrade Windows software such as Word, Excel, PowerPoint etc.
• Performs testing to ensure that computers, applications and peripherals are 100% operational after being replaced.
• Receive work requests from the IT Service Desk. Fix problems and close tickets in a timely manner. Consults with and follow up with user when required.
• Prepare and deploy corporate mobile phones.
• Other duties as assigned.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through a grade 12 diploma and currently enrolled in, or completion of, a post-secondary school degree or diploma in Information Technology.
• Must possess a valid G class driver's licence and have a good driving record. Successful candidates will be required to provide a current driver's abstract prior to their start date to confirm their licence is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
• Experience with PC imaging, testing and software installation.
• Experience working with Windows 11.
• Excellent customer services skills with the ability to interact with City staff.
• Must possess good interpersonal skills, including oral & written communication skills.
• Intermediate skills in Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Excellent organizational skills with the ability to maintain files and records.

Hours of workMonday – Friday, 35 hours per week between the hours of 8:30 a.m. and 4:30 p.m.

How to applyQualified applicants are invited to apply using our online application system by February 3, 2026. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

Hiring Process TransparencyThe City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & AccessibilityThe City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.