Benefits Analyst II

What we're looking for

We are seeking a motivated and detail-oriented Benefits Analyst II to join our Total Rewards team. This role is essential for ensuring the accurate administration, compliance, and effective communication of our global benefits, retirement, and recognition programs. This is an ideal opportunity to build a foundational understanding of People Operations and global benefits. The Benefits Analyst II will serve as a key operational partner, maintaining system data integrity and ensuring a positive and informed employee benefits experience.

What you'll be working on

• Benefits Administration & Employee Support: Administer core US and global benefits programs (e.g., healthcare, retirement, etc) by processing employee life events in the HRIS (Workday), managing vendor inquiries, and resolving employee benefit tickets for timely issue resolution. Provide support to the Benefits Manager for annual programs like US Open Enrollment and global renewals.
• Data Integrity & System Management: Ensure system data accuracy and seamless transmission by managing carrier file feed error resolution, reconciling data with Payroll and Business Systems, and external vendors.
• Compliance & Audit Support: Support annual benefits compliance tasks, including gathering data for 5500 filings, Non-Discrimination Testing, and assisting with data/documentation for internal and external audits.
• Finance Process Management: Manage benefits-related financial processes, including processing vendor invoices and maintaining monthly financial reports, and Ad hoc project support for Benefits and Compensation projects.

We'd love to hear from people with

• 2 years of Human Resources experience, with exposure to or interest in benefits administration
• Demonstrated proficiency in Excel and/or Google Sheets, with a strong ability to analyze data, troubleshoot discrepancies, and manage monthly reconciliation processes
• Team player and roll up the sleeves mentality. Willing to learn and demonstrate a proactive approach to work
• Exceptional customer service skills and the ability to exercise professional judgment in dealing with sensitive and confidential employee matters
• Strong organizational skills, keen attention to detail, and the ability to multitask and prioritize competing deadlines in a fast-paced environment
• Experience working with an HRIS system and familiarity with benefits enrollment and vendor platforms is preferred but not required

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.