Help Desk Assistant Manager

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.

Our Growth is Creating Great Opportunities

Our team is expanding, and we want to hire the most talented people we can.   Continued success depends on it  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you

Thanks for your interest in working on our team

Location: Sterling Heights, MI

Company: Data System Services/ Central Transport

Reports To: Help Desk Manager

Employment Type: Full-Time

About Central Transport:

Central Transport is a leader in the transportation and logistics industry, committed to providing reliable freight solutions with a focus on innovation and customer service. As we continue to grow, we are looking for driven professionals to join our team and help us maintain the efficiency of our IT operations.

Position Summary:

The Help Desk Assistant Manager will support the daily operations of the IT Help Desk team, ensuring timely and effective resolution of technical issues across the organization. This role requires strong technical knowledge, leadership skills, and the ability to collaborate with multiple departments to support users at various levels. The Assistant Manager will serve as a key escalation point and help drive continuous improvement initiatives within the support environment.

Key Responsibilities:

• Assist the Help Desk Manager in overseeing daily operations of the Help Desk team.
• Supervise and mentor Help Desk Technicians to ensure high-quality support and customer service.
• Manage ticket queues to ensure timely response and resolution of technical issues.
• Act as an escalation point for complex or unresolved issues.
• Monitor and analyze Help Desk performance metrics, providing reports and recommendations.
• Assist in training, onboarding, and performance evaluations of Help Desk staff.
• Collaborate with IT leadership to develop and enforce Help Desk policies, procedures, and best practices.
• Support deployment and maintenance of hardware, software, and enterprise systems.
• Coordinate with other IT teams (networking, systems, cybersecurity) on cross-functional issues and projects.
• Participate in after-hours support rotations as needed.

Qualifications:

Education & Experience:

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in an IT support/help desk role.
• 1–2 years in a supervisory or team lead role preferred.

Technical Skills:

• Proficiency in Windows OS, Office 365, Active Directory, and common enterprise tools.
• Familiarity with ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).
• Knowledge of networking fundamentals, printers, and remote support tools.
• Experience with imaging, hardware troubleshooting, and mobile device management.

Soft Skills:

• Strong communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Leadership ability with a focus on mentoring and developing team members.
• Problem-solving mindset and attention to detail.

Working Conditions:

• On-site role based in Sterling Heights, MI.
• May require occasional evening or weekend work to support system upgrades or emergency issues.

Why Join Central Transport?

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement
• Medical, dental, vision, and 401k program
• Paid time off