Residential Manager

Position: RESIDENTIAL MANAGER

Reports To: Director of Operations Position Summary:

The Residential Manager oversees daily operations of Residential Level IV Room and Board Programs and Services; and ensures that all regulations, governance, and quality of services are carried out under this program.

Essential Duties and Responsibilities:

1. Assures that the quality of clinical services is maintained through individual and group supervision.
2. Carries out supervisory responsibility of lead case manager, lead therapist, and House Supervisor in accordance with organizational policies and applicable laws.
3. Supervise daily operations of the Adult Women's Program, Residential Shift Supervisors, and Support Staff.
4. Consult with clients, case managers, the Program Director, the Director of Finance, and the supervisor when clinical concerns interface with a client's inability to pay for services.
5. Coordinate admissions and discharges of clients to programs under its supervision.
6. Maintain census log, and referral list, and provide to managing entity as needed.
7. Creates, implements, and maintains programmatic committees in accordance with the Quality Assurance plan.
8. Develop and install procedures and controls to promote communications and adequate information flow.
9. Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
10. Ensure that clinical records are accurate, current, and meet Medicaid and Regulatory standards.
11. Ensure that the responsibilities, authorities, and accountability of all direct subordinates are understood. Apply personnel management strategies appropriately with proper documents for personnel files.
12. Evaluate program operations and determine program needs.
13. Evaluate the results of overall operations, regularly and systematically and report these results to the Clinical Director, Programs Director, and Director of Compliance.
14. Inform the Clinical Director and Programs Director in a timely manner of all relevant political, financial, clinical, and liability issues and make recommendations for any changes in procedures.
15. Maintain client charts in accordance with DCF 65D-30 criteria, and prepare for monitoring procedures.
16. Maintain necessary documentation for ongoing operations such as program descriptions, demographic summaries, and programs for tracking and evaluating components.
17. Maintain relationships with other agencies to ensure positive public relations. Attend community meetings as needed.

I 8. Maintains a tracking mechanism to monitor that standards are being followed.

1. Participate in internal and external committees and management team meetings.
2. Provide backup clinical care to clients when assigned staff is unavailable.
3. Provide consultation and support to staff as needed including being available for staff to debrief about difficult situations.
4. Provide leadership about in-service training offered to staff, assuring that is meets licensure standards and clinical needs.
5. Re-evaluate the clinical program for enhancements, and implement the Quality Assurance Program jointly with the Director of Compliance.

1. Review all reports of suspected abuse or neglect of vulnerable adults or minors and assure that appropriate actions are taken. Inform Clinical Director if reports involve alleged maltreatment by staff, students, or volunteers.
2. Work on other projects and tasks as needed.
3. Submit all required reports to SFBHN/DCF and other regulatory bodies but not limited to this contract.

To successfully perform in this position, the employee must be able to execute each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions.

Master's Degree in Counseling or related areas, two years of experience in the related field. Florida Professional License in Mental Health Counseling (LMHC), Social Work (LCSW), or Marriage and Family Therapy (LMFT). Strong computer abilities and proficiency with electronic medical records.

Ability to apply common sense understanding to carry out instructions furnished in written or oral form.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions. The employee will have to sit and stand for indefinite periods of time. The employee may occasionally be required to lift and/or move up to fifteen pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions. Most of the work is in a climate-controlled facility. The noise level varies from quiet to moderate to loud.