Inside Sales Representative

About the Company:

Canature WaterGroup is a dynamic leader in the North American water treatment industry. Partnered with one of the world's largest water conditioning manufacturers, Canature WaterGroup sells residential and commercial water conditioning equipment to Plumbing Wholesalers and Independent Water Dealers in Canada, the US and Mexico. Products are sold through our regional distribution facilities located across North America. The company focus is to provide 'Exceptional Value' to our customers by providing high-quality, innovative products backed with expert factory support in the most efficient manner possible.

Canature WaterGroup U.S.A., Inc. (Canature) or its subsidiary is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws. Canature also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, Canature prohibits any Canature employee agent or representative from requiring the disclosure of or otherwise considering any of a job applicant's protected characteristic in the hiring process.

About the Team:

We have a diverse team that shares a positive attitude, problem solving abilities, patience, teamwork and a dedication to superior customer service. This enables us to live up to our commitment to provide Excellent Value to our customers.

About the Position:

Canature WaterGroup is growing We are looking for an Inside Sales Representative for our Pura Quality Water division. If you are bi-lingual in English / Spanish that would be a bonus Pura specializes in providing high-quality, innovative products and services designed to enhance water quality for residential use. Our goal is to harness the power of technology and creativity to deliver exceptional products and services to our clients. The Inside Sales Representative will have a strong background in sales and customer service, specifically managing virtual sales leads and being able to close qualified leads for end-user consumers. The successful candidate will have a passion for building customer relationships, and a proven track record of achieving sales goals. This role involves identifying customer needs, presenting suitable product solutions, and closing sales to drive revenue growth by using a variety of communication methods such as email, chat functions and telephone. Reporting to the Sales Manager, North America, the Sales Representative will:

• Respond to virtual online sales inquiries, and inbound calls to identify customer needs and recommend appropriate products and solutions.
• The successful candidate will be able to work within the time zones of Mountain and Pacific but may be called upon on rare occasions for Eastern Time zones.
• Discuss pricing, terms, and agreements with customers in a way that aligns with company policies while closing the sale.
• Complete sales transaction, including completion of order & confirmation forms and or financing paperwork.
• Provide exceptional customer service and follow-up support to ensure product delivery, installation and customer satisfaction.
• Address any service issues and develop long-term relationships.
• Maintain accurate records of sales activities and customer interactions in the CRM.
• Stay informed about the products or services being sold, including features, benefits, and pricing, to effectively communicate with & guide customers.
• Collaborate with other team members to share information and enhance overall sales strategies.
• Engage in all ongoing professional development training and development to improve sales techniques, performance and stay updated on industry trends.

About you:

• High school diploma required.
• Bachelor's degree in business or a related field or a combination of education and experience is preferred.
• Experience in the water treatment industry is an asset
• 1 – 3 years proven experience in B2C (business to consumer) sales & customer management.
• Strong negotiation and closing skills.
• Exceptional time management and organizational abilities.
• Exceptional ability to work well independently and as part of a collaborative team.
• Ability to adapt to changing environments and customer needs.
• Familiarity with and understanding of the sales cycle and experience in coordinating sales efforts.
• Organized, driven, problem solver and self-directed.
• Proficient in Microsoft Office Suite, Gmail with the ability to learn new systems
• Superior verbal and written communication skills.
• Knowledge of customer relationship management (CRM) software (e.g., 5-9, Call Rail) to track leads, manage sales pipelines, and analyze customer data.

This job description is intended to provide a general overview of the job and does not encompass all tasks or responsibilities that may be assigned. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

About the benefits:

• In depth orientation and onboarding program
• Monday through Friday schedule
• Health & Dental coverage, cost-shared between you and the Company
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Annual performance reviews
• 401K retirement plan and Company match program
• Employee and Family Assistance Program
• Short-Term and Long-Term disability insurance
• AD&D Insurance
• Life Insurance

About the work environment:

Office:

• Rare travel may be required for training purposes, offsite meetings and trade shows. Some overnight stays may be required.
• The ability to sit for long hours during work to manage digital communications, data entry, and analysis tasks.
• Occasionally lift packages or promotional materials upto 20lbs

If this all sounds like a fit for you and you are ready to join a rapidly growing company….

Then we want to meet you

Apply Now

Canature WaterGroup is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid training
• Work from home

Application Question(s):

• Are you able to work within the western USA time zones, and on occasion be available to work in the eastern time zones?

Experience:

• Inside sales: 1 year (Preferred)
• B2C: 2 years (Preferred)
• Water systems: 1 year (Preferred)

Language:

• Spanish (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote