Freelance IT Support

Overview
We are seeking a highly skilled Freelance IT Support professional to provide remote and on-site technical assistance to clients across various industries. This role offers flexibility and the opportunity to work on diverse projects, supporting a wide range of IT infrastructure and user needs. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a comprehensive understanding of modern IT systems and support tools. This position is paid and suitable for individuals looking to leverage their technical expertise in a freelance capacity.

Duties

• Provide technical support for hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux.
• Troubleshoot software problems related to Microsoft Office, Active Directory, DNS, TCP/IP, VPNs, firewalls, and other network security measures such as Meraki and Cisco solutions.
• Manage computer systems and peripherals, including desktops, laptops, mobile devices, and servers.
• Assist with computer management tasks such as software deployment using SCCM, GPO configuration, and system updates.
• Support network administration activities including LAN setup, TCP/IP configuration, DNS management, and troubleshooting connectivity issues.
• Utilize help desk tools like ServiceNow, Jira, BMC Remedy to track incidents and manage support tickets efficiently.
• Conduct analysis of system logs and performance metrics to identify issues proactively.
• Collaborate with clients to understand their IT infrastructure needs and provide tailored solutions.
• Document procedures and solutions clearly for future reference and knowledge sharing.

Requirements

• Proven experience in IT support roles with a strong background in desktop support, network administration, and help desk operations.
• Proficiency with operating systems including Windows (Windows Server), macOS, Linux, and mobile platforms.
• Hands-on experience with computer hardware troubleshooting and maintenance.
• Familiarity with network protocols such as TCP/IP, DNS, VPNs, TCP connections, VLANs, and firewall configurations.
• Knowledge of enterprise tools like SCCM, GPO management, Active Directory, BMC Remedy, ServiceNow, Jira, Meraki solutions.
• Strong communication skills for effective customer service delivery in remote or on-site settings.
• Ability to analyze complex technical issues quickly and develop effective solutions.
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Support Technician or equivalent are preferred but not mandatory.
• Self-motivated with excellent time management skills to handle multiple projects simultaneously in a freelance environment. This role is ideal for IT professionals seeking flexible freelance opportunities while applying their extensive technical expertise to support diverse client needs in a dynamic environment.

Job Types: Part-time, Contract

Pay: Up to $30.00 per hour

Work Location: In person