Litigation Adjuster

Litigation Adjuster – Construction Specialist

Hybrid Work Schedule

Buffalo, NY

Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast, and is looking for a Litigation Adjuster – Construction Specialist to join our growing Claims Legal Team in our Corporate Headquarters located in Buffalo, New York.

The Litigation Adjuster – Construction Specialist will become part of a dedicated team focusing on New York Labor Law, construction defect and/or third-party property damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys and a multitude of claim-related service providers.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First 's Best Places to Work in Western New York , a Fast Track company , and a Top Private Company Merchants was also granted the Ward's 50 designation as a top-performing property-casualty insurance company for four consecutive years and has been granted the Ivans Spark Award for innovation In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America's Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• Providing a high level of customer service while managing a portfolio of complex and high exposure litigated claims involving complex liability and damage issues.
• Evaluating coverage by interpreting/applying policy language to claim facts and preparing appropriate and timely coverage position letters.
• Conducting and directing timely and quality claim investigation, evaluation and equitable settlement of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.
• Negotiating fair and equitable settlements directly with attorneys.
• Identifying risk