Sr Service Manager

POSITION SUMMARY

Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human resources and loss prevention. In conjunction with and in the absence of the Store Manager is responsible for day to day operations of all aspects of the store.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 

Essential Functions Statement(s)

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED) preferred
Experience: >1.5M - A minimum of 9 months experience as a Service Manager  in a lower volume store at Melrose or a similar retail environment or  6 months experience as a Service Manager in a mid-volume store at Melrose  or 6 months in an equivalent position in a similar retail environment.  Ability to supervise 5 or more staff members in the absence of the store manager.

> 1.5M - A minimum of 6 months experience as a Service Manager in a lower volume store at UFOT or a similar retail environment or  3 months experience as a Service Manager in a mid-volume store at Melrose or 1 year in an equivalent position in a similar retail environment. Ability to supervise 8 or more staff members in the absence of the store manager.
 

Computer Skills

Ability to operate a POS cash register, calculator and related equipment.
 

Other Requirements

Basic math ability is required, i.e., add, subtract, multiply and divide. Hands on involvement in floor moves and visual merchandising.  Exposure to recruiting, interviewing and training of staff members. Ability work long hours, including evenings and weekends and holidays, as necessary. Maintain a business-like, professional and well groomed appearance at all times. Must have reliable transportation. Must be able to provide a phone number to be reached in case of store emergency by Alarm Company or staff members. Occasional travel for training meetings may be necessary. Must meet the minimum age of 18.
PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

C (Constantly)

Walk

F (Frequently)

Sit

O (Occasionally)

Handling / Fingering

F (Frequently)

Reach Outward

F  (Frequently)

Reach Above Shoulder

O (Occasionally)

Climb

O (Occasionally)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

F (Frequently)

10 lbs. or less

F (Frequently)

11-20 lbs.

F (Frequently)

21-50 lbs.

O (Occasionally)

51-100 lbs.

N (Not Applicable)

Over 100 lbs.

N (Not Applicable)

Push/Pull

12 lbs. or less

O (Occasionally)

13-25 lbs.

O (Occasionally)

26-40 lbs.

O (Occasionally)

41-100 lbs.

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

WORK ENVIRONMENT

Working indoors in a heated and air-conditioned building.