Manager, Practice Systems

Ascend Plastic Surgery Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.

Why us?

Ascend Plastic Surgery Partners is a trailblazer in the cosmetic surgery field, supporting practices across the United States. We are on an exhilarating journey, planning to expand significantly over the next 3-5 years. Our mission is to guide patients toward their optimal selves, renewing self-confidence and well-being. In joining us, you will be part of a culture that values the relentless pursuit of excellence, compassion, community, accountability, and a winning team spirit. This is an opportunity to thrive in a fast-paced environment, significantly contributing to our ambitious growth and pioneering efforts in aesthetic care.

Department: Operations

Reports to: Director of Integrations

SUMMARY

We are seeking a highly skilled and motivated Systems Implementation Manager to join our growing team. The primary focus of this role will be to oversee the implementation of ModMed Practice Management System (PMS) and other technology platforms in plastic surgery practices. The ideal candidate will have prior experience with ModMed or Nextech in an implementation capacity, along with a deep understanding of PMS configurations and project management.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

1. Lead the implementation of ModMed PMS and other technology platforms in plastic surgery practices.
2. Work closely with vendors, doctors, managers, and internal teams to ensure successful and on-time implementation of systems.
3. Travel to practices to meet with local teams and provide hands-on support during implementation. Travel expected to be 25-50% depending on project timeline and needs.
4. Collaborate with the Director of Integrations, COO, VP of HR, and CEO to develop implementation strategies and ensure alignment with organizational goals.
5. Train team members on PMS configurations and provide ongoing support as needed.
6. Keep projects on track by closely monitoring timelines, milestones, and deliverables. Clearly communicate progress including successes, challenges, and obstacles. 
7. Troubleshoot issues and proactively address any challenges that arise during implementation.
8. Drive continuous improvement initiatives to enhance the efficiency and effectiveness of implementation processes.

QUALIFICATIONS  

EDUCATION AND EXPERIENCE

• Bachelor's degree in a relevant field (e.g., Information Technology, Business Administration) preferred.
• Prior experience with ModMed or Nextech is required.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Detail-oriented with a focus on quality and accuracy.
• Willingness to travel to practices and be on-site in the home office as needed.
• Ability to work independently and take initiative to drive projects to successful completion.
• Experience working in the healthcare industry, particularly within plastic surgery practices, is a plus.

SKILLS/ABILITIES

• Hunger and desire to learn, dig into processes, and identify value-add opportunities.
• A team-first attitude.
• Stellar communication skills, ensuring clarity and alignment between all levels of the organization.
• Relentless focus on attention to detail, supporting practice leaders, and constant improvement. 

This position offers an exciting opportunity to play a key role in the implementation of technology solutions that will enhance the operations of plastic surgery practices. If you are a driven and dynamic individual with a passion for technology and healthcare, we encourage you to apply.

PHYSICAL DEMANDS

While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear.  Employee may be occasionally required to climb or balance, stoop, kneel, or crouch.  Employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Ascend Plastic Surgery Partners Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.