WZ Field-Regional Manager

Regional Manager Job Expectations

Holding franchise owners accountable for performance can be challenging, but it's essential for the overall success of the franchise. Here are some strategies a Regional Manager can help build with their owners for Franchise Success:

Set Clear Expectations with Franchise Owners and Leaders

• Set proper performance expectations with a primary focus on the Power 6 Ranking System
• Showcase the value of a shared sales focus on programs and initiatives.
• Regular Updates: 3 days a week send Power Rankings numbers to ensure alignment.

Regular Communication

• Scheduled Strategic Meetings: Hold bi-weekly regular meetings with owners and leaders to discuss performance.
• Feedback Loop: 4 Targeted Constructive store visits with owners and their leaders per week, with follow-up emails.

Performance Reviews

• Quarterly Assessments: Conduct formal performance reviews with owners and their leaders at the beginning of the quarter, re-capping the previous quarter.
• Use data and specific market measurements to rank against averages.
• Documentation: Keep detailed records of performance discussions.

Training and Support

• Provide Resources: Ensure owners are engaged, utilizing the training program, resources, and tools to improve their performance. Show the utilization reports to help provide owners with a training measurement tool.
• Network Opportunities: Encourage collaboration among owners so they can share best practices.

Action Plans for Improvement

• Identify Issues: Work with underperforming franchise owners to identify the root causes of their poor performance.
• Set Goals: Develop action plans that outline specific, achievable goals and deadlines for improvement.

Leverage Technology

• Data Tracking Tools: Utilize technology to monitor sales, customer feedback, and inventory levels in real time. Report low inventory levels to AD.
• Dashboard Reports: Encourage and showcase the Bi Reports to the owners.

Foster a Culture of Accountability

• Lead by Example: Demonstrate accountability in your leadership style; take responsibility for your region's performance.
• Celebrate Success: Acknowledge and celebrate successes

Establish a Supportive Environment

• Take a consultative approach and be available for owners.
• Encourage Shared Learning: Promote great ideas from your fellow RM/AD

Franchise Agreement Compliance

• Review Franchise Agreements: Make sure your familiar section 08 of the FDD regarding Store Operations.

Conclusion

Accountability is key in a franchise model, and it requires a balance of support, communication, and clear expectations. By providing resources, fostering open dialogue, and maintaining regular check-ins, a regional manager can help franchisees improve their performance while ensuring overall brand success.

INDIVIDUAL EXPECTATIONS

• Awareness and adherence to laws and regulations impacting the Wireless Zone franchise system and indirect channel.
• Follow expense policy and submit expense reports in a timely manner according to policy.
• Be a positive influence with your owner teams, peers, customers, and in the community.
• Follow all guidelines provided in the Employee Handbook and Code of Conduct and report any unethical or illegal activities to Compliance or HR.
• Review Store Support communications and complete tasks in a timely manner.

EDUCATION AND EXPERIENCE

• Bachelor's degree preferred and or equivalent experience. High school diploma required.
• 3-5 years' work experience in sales management preferably in retail
• Wireless retail experience preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

• Must have a high level of interpersonal and customer skills to work effectively with others, motivate company employees, and elicit work output.
• High level of attention to detail and general sense of urgency
• Able to work independently and collaborate cross-functionally with teams.
• Effective communication, organizational and time management skills.
• Experience in sales
• A minimum of 3-5 years of prior successful Indirect or franchise experience, preferably in wireless or retail.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typically works in a split office environment and in the field.
• This position will support FL, GA

TRAVEL REQUIREMENTS

• Flexible travel required for business needs up to 50% of the time.
• This position must be able to travel overnight.