Surveillance Manager

Department Summary

Act as oversight and security agent for management and customers. Observe casino operation for irregular activities such as cheating or theft by either employees or guests. Utilize audio/video equipment to observe the operation of the business both inside and out. Provide verbal and written reports of all violations and suspicious behavior.

Position Summary

This position is responsible for supervising all Surveillance staff, monitoring all areas of the casino property, maintaining accurate documentation, and adhering to high standards, methods, procedures, and reports to the General Manager.

Key Responsibilities

· Supervising surveillance staff, including training and scheduling.

· Hiring, releasing, and replacing staff on vacation or sick leave.

· Update and recommend changes and additions to surveillance policy manuals.

· Ensure all surveillance staff are fully conversant with policies and instructions.

· Forwarding reports or information to appropriate departments/management.

· Familiar with local fire regulations and requirements pertaining to property.

· Generate and maintain accurate reports.

· Ensure all equipment is in working order and recording daily.

· Fulfill responsibilities of an observer when working as an observer.

· Responsible for notifying the General Manager and Compliance Manager of any apparent anomaly with respect to casino policy or operation.

· Liaise with casino staff regarding complaints of challenging guests.

· Keep up to date photographic album of barred/suspicious persons.

· Participate in a professional, constructive, and supportive environment for all casino staff with an attention to open communication and a team concept.

· Preserve casino and guest confidentiality while at work and away from work.

· Comply with all requirements communicated to the employee through the company HR policies, departmental handbook and employee handbook and its periodic updates.

· Adhere to all IPC, WSGC and HR policies as they relate to functions of the position.

· Participates in special projects and performs other duties as required.

Education and Qualifications

· High school diploma or GED equivalent.

· Must be at least 21 years of age and legally eligible to work in the United States.

· Strong communication skills, ability to communicate with integrity.

· Must have knowledge and be familiar with all rules and regulations regarding gaming and criminal code enforcement.

· Self motivating in an independent position with minimal supervision.

· Full availability with flexibility for scheduling.

· Professional appearance, strictly comply with the department dress code and mannerisms.

· Must have superior verbal and written English skills, second language an asset.

· Working knowledge of Word and Excel.

· Professional attitude, strong interpersonal skills, and a team player.

· Dependable and reliable with a demonstrated commitment.

· Must possess excellent verbal, written and organizational skills.

Licensing Requirements

Employment is dependent upon licensure by the Washington State Gambling Commission (WSGC). New employees will begin work after their WSGC license is approved. Existing team members shall renew licensing annually.

Job Type: Full-time

Pay: $ $32.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person