Dispatch Supervisor

Job Title: Dispatch Supervisor
Location: Chicago, IL
Department: Infrastructure
Employment Type: Full-Time

Position Summary:

Meade is seeking a highly organized and experienced Dispatch Supervisor to lead and manage the daily operations of our dispatch center. This role is critical to ensure timely, accurate, and professional communication between customers, field personnel, and emergency services. The ideal candidate will have strong leadership skills, proficient knowledge of the (EMCMS) Electrical Maintenance Contract Management System, dispatch experience, and a commitment to operational excellence.

Key Responsibilities:

• Supervise and coordinate the activities of dispatch personnel across multiple shifts.
• Ensure consistent and accurate communication protocols.
• Review ticket summaries and dispatch logs for quality assurance and compliance.
• Train, mentor, and evaluate dispatch staff performance.
• Maintain and update dispatch software and communication systems.
• Collaborate with field supervisors and management to optimize dispatch efficiency.
• Respond to escalated incidents and provide support during emergencies.
• Prepare reports and analyze dispatch data to identify trends and improve service delivery.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Minimum 2 years of experience in dispatch or communications.
• Proficiency with dispatching software, voice communication systems, and Microsoft Office Suite
• Knowledge of the (MEMS) Municipality Electrical Maintenance System
• Strong leadership, problem-solving, and decision-making skills.
• Excellent verbal and written communication abilities.
• Ability to work in high-pressure environments and manage multiple priorities.
• Experienced with time management

Hours:

• Full-time, may include nights, weekends, and holidays depending on operational needs.
• Requires after-hours on-call support, including nights and weekends

Meade Benefits:

· We are proud to provide a competitive compensation package for this role, with a base pay of $75,000- $85,000. Actual Compensation will depend on several factors, such as location, professional experience, education, relevant training, transferable skills, organizational needs, and current market trends. Please note that the salary range is subject to future adjustments.

·

· Meade offers a competitive benefits package designed to support the health, well-being, and financial security of our employees. This includes:

· Medical, Dental, and Vision Insurance

· Life Insurance

· 401(k) Plan with Company Matching Contributions

· Short- and Long-Term Disability Coverage

· Flexible Spending Accounts (FSA) and Dependent Care Spending

· Paid Time Off and Holidays for Full-Time positions

· Bereavement and Jury Duty Pay

· Tuition Reimbursement

· Profit Sharing (Not a guaranteed benefit)

· Wellness Incentive Programs, including access to BetterHelp therapy

· Employee Recognition and Loyalty Programs

Certain positions may also offer discretionary bonuses, car allowance or other incentives.

Join our team and experience the support and benefits you deserve

Job Type: Full-time

Pay: $75, $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending