ITAM Desktop Tier III Technician

Job Description:
Short Description:

ITAM Desktop Tier III Technician

Complete Description:

Position Summary:

The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.

Key Responsibilities:

1.Advanced Imaging, Configuration, and Deployment

• Perform advanced imaging and configuration of Windows-based desktops and laptops.

• Deploy and set up hardware, ensuring all devices are properly configured.

2.Break/Fix Troubleshooting and Tier III Support

• Provide Tier III support for escalated technical issues.

• Diagnose and resolve advanced problems with Windows operating systems and desktop applications.

3.Onboarding and User Support

• Support onboarding by configuring and deploying user-specific hardware and software.

• Provide guidance and training to end-users.

4.IT Asset Management

• Maintain accurate records of deployed IT assets in asset tracking tools.

• Support asset lifecycle management, including procurement and decommissioning.

5.Process Improvement and Collaboration

• Proactively identify opportunities for system modifications and process optimizations.

• Collaborate with network and development teams to align technical solutions with business goals.

Required Experience and Skills:

• Minimum 5 years of experience in providing help desk support for Windows operating systems.

• Strong understanding of endpoint protection and management tools.

Preferred Qualifications:

• ITIL v4 Foundation Certification.

• CompTIA A+ Certification or equivalent technical support certification.

Skills Matrix

• Experience in providing help desk support for Windows operating systems.
• Strong understanding of endpoint protection and management tools.
• ITIL v4 Foundation Certification.
• CompTIA A+ Certification or equivalent technical support certification.

Flexible work from home options available.