Intern - Helpdesk Support (Westford, MA)

IT Helpdesk Intern / Support Specialist

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.

We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world's largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

About the IT Support Intern Role:

Provide desktop end-user support, PC setup/configuration, inventory management, and resolution of IT Client Services requests.

How you will contribute:

• Provide technical support to end users in support of hardware, software, peripherals, and network infrastructure.
• Build and deploy Apple and Windows 11 PC computers with associated configurations.
• Inventory, image, and maintain asset records for inventory. Prepare laptops for donation and disposal.
• Maintain and enforce corporate hardware and software policies.
• Queue into online helpdesk ticketing system, to create, track progress and status, resolve and close tickets.
• Attend regular staff meetings to report on tasks and progress.
• Act as a resource for all employees regarding technical IT questions and training.
• Backup for IT staff.

Preferred Qualification/Skills:

• Ability to collaboratively work in a fast-paced team environment, with a large global customer base.
• Possesses skills within Microsoft 11; MacOS, and Office 365 suite.
• Outstanding customer service skills and rapport
• Physical dexterity to handle laptops, desktops, and monitors.

Location: Westford, MA

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company we strive to build a workforce comprised of talented individuals with a wide range of perspectives and backgrounds. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow.

The annual US salary range for this role is $15/hr. to $22/hr. This range represents NETSCOUT's good faith estimate of the compensation for this position at the time of posting. Actual compensation may vary within or, in some cases, outside this range based on factors such as education, training, experience, professional achievement, business need, and location.

Please note that the posted salary range may span multiple career levels. Final compensation and job level will be determined during the interview process, based on the candidate's experience, qualifications, and alignment with the scope and expectations of the role.

NetScout Systems, Inc. is an EEO/Affirmative Action Employer.

Education

High School (or equivalent work experience)

Job Type

Intern

Location

MA - Westford

Preferred Language

English

NETSCOUT endeavors to make accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at or by email. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.

NETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Read our EEO Policy Statement here. If you'd like more information on your rights under the law, view the Know Your Rights poster and Pay Transparency Nondiscrimination Provision poster.

For job candidates in the US, NETSCOUT participates in the E-Verify program to confirm work authorization. For more information on E-Verify, please refer to the E-Verify Participant notice and the Right To Work notice.

For candidates in Massachusetts, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.