Systems Administrator 1

Join our dynamic team as a Systems Administrator 1 and become a vital part of managing and optimizing our IT infrastructure. In this role, you will be responsible for maintaining system health, supporting diverse technology environments, and ensuring the security and efficiency of our systems. Your expertise will help drive innovation, streamline operations, and support our organization's technological growth. This is an exciting opportunity for motivated IT professionals eager to develop their skills in a fast-paced, collaborative setting.

The Systems Admin will play a crucial role within our team, contributing to both the management and administration of our clients' networks and endpoint devices as well as the strategic discussions around network security, functionality, and technology. This position involves assisting with Tier I & II troubleshooting of end-user devices, servers, networking devices, and cloud productivity platforms such as Microsoft 365 and Google Workspace. Additionally, you will assist with triaging help desk tickets and resolving system alerts, ensuring prompt resolution of any issues. Your responsibilities will also include assisting with and executing technical projects in coordination with both internal and external stakeholders. Proficiency in end-user device, software, and network troubleshooting processes is required for success in this role.

(other duties may be assigned to meet business needs):

• Client Support

o Assist with the triage of incoming help desk requests

o Provide level I & II support for all client tickets as assigned

o Respond to inquiries via phone, email, or remote tools

o Troubleshoot and diagnose technical issues related to hardware, software and network connectivity

o Escalate complex problems to Tier III and management team members when necessary

• Ticket Management

o Log and track all client requests in our ticketing system

o Prioritize and manage multiple tickets simultaneously

o Ensure timely resolution and follow-up of assigned tickets with clients

• End-User Support

o Assist clients with desktop, laptop, and mobile device setup, configuration, and troubleshooting

o Install, upgrade, and maintain software applications

o Perform basic hardware repairs and replacements

o Coordinate warranty repairs with customer end user and warranty provider

• Server & Network Support

o Assist Tier III & management team members with server and network setup, configuration, and troubleshooting

o Install, upgrade, and maintain software applications

o Perform hardware repairs and replacements