it support technician

DRUG FREE WORKPLACE

Applicants for employment and volunteer opportunities should be aware of the City of Sierra Vista's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.

Under limited supervision, provides a variety of routine and complex administrative and technical support in the administration of City government for the Information Technology Department.

FLSA status: Non-Exempt.

Essential functions included in the job description may include tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.

Specific Duties:

The IT Support Technician must have strong product knowledge of computer hardware, software and peripherals along with licensing requirements in order to perform day-to-day activities. The IT Support Technician is required to use independent judgment and initiative in performing day-to-day activities. The IT Support Technician performs tasks in customer service, computer installation, and inventory control. Tasks may include: assisting customers by providing quotes and budget requests for hardware, software, and peripherals.

General Duties:

Responding to customer's problems with hardware, software, and peripherals; receiving, preparing, and processing routine customer service requests for standard hardware and software;

Assisting IT Administrators by researching, coordinating, and installation for personal computer (PC) moves and installs;

Assisting IT Administrators in installing PCs to existing cabling;

Maintaining, auditing, and verifying data in the Asset Management System (example: recording proper information, verifying serial numbers on equipment, and updating records); Assisting Help Desk with trouble calls.

Administrative Duties:

Perform a variety of administrative duties included but not limited to: preparing correspondence, and other written communications; maintaining inventories and ordering materials, equipment, and supplies; processing invoices and approves for