Front Desk Associate

The Front Desk Associate is the first point of contact for clients and plays a key role in creating a positive, organized, and welcoming experience. This position is responsible for managing appointments, greeting clients, handling payments, and supporting daily studio operations.

Key Responsibilities

Client Experience

• Greet clients warmly and professionally upon arrival
• Check clients in and out for appointments
• Answer phone calls, texts, and messages promptly and professionally
• Provide basic information about services, policies, and products

Scheduling & Administration

• Manage and confirm appointments using booking software
• Handle cancellations, reschedules, and waitlists
• Maintain accurate client records and consent forms
• Keep the front desk area clean, organized, and presentable

Sales & Payments

• Process payments, tips, gift cards, and memberships
• Promote retail products, specials, and promotions when appropriate
• Handle cash and card transactions accurately

Studio Support

• Assist with opening and closing duties
• Restock front desk supplies and retail products
• Support the waxing specialist as needed to ensure smooth daily operations

Qualifications & Skills

• Friendly, professional, and reliable demeanor
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using scheduling systems, POS systems, and basic technology
• Previous front desk, receptionist, or customer service experience preferred (but not required)
• Must maintain confidentiality and professionalism at all times

Ideal Candidate

• Positive attitude and strong work ethic
• Detail-oriented and dependable
• Passionate about beauty, self-care, and client experience
• Comfortable working independently and as part of a small team

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Work Location: In person