Workforce Management Specialist

Hungry for a challenge?

Then Just Eat (JET) might be the place for you. We're a leading global online delivery platform, enabling everyday convenience across the world. From Friday-night feasts to last-minute groceries, our technology connects tens of millions of customers with hundreds of thousands of partners globally.

Within Scoober, our courier logistics arm, Workforce Management plays a critical role in keeping operations running efficiently across markets. As we continue to scale, we're looking for a

WFM Specialist

to strengthen our Global Planning & WFM team.

About The Role

As a

WFM Specialist

, you'll support Scoober teams with schedule planning, WFM system management, payroll inputs, real-time performance monitoring and process optimisation.

You'll be the operational backbone of daily workforce execution — ensuring schedules are optimised, systems are accurate, KPIs are met and teams are fully supported. Detail-oriented and reliable, you'll work closely with Operations to translate plans into reality while contributing to longer-term WFM improvements and strategic projects.

These are some of the key ingredients to the role

• Generate and optimise agent schedules to achieve operational KPIs.

• Ensure smooth execution of WFM processes across supported teams and markets.

• Act as a daily WFM partner to Operations, helping steer teams toward shared performance goals.

• Validate, map and continuously improve WFM processes.

• Review vacation requests and approve or decline based on operational impact.

• Support the timely delivery and accuracy of payroll reports.

• Monitor performance and adherence to enable real-time staffing adjustments.

• Maintain WFM system accuracy by updating attendance exceptions, shift preferences, downtime and breaks.

• Audit system configurations such as shift types, opening hours and exceptional requests while ensuring legal compliance.

• Lead new-hire onboarding and scheduling from a WFM perspective.

• Provide ad-hoc reporting to support LiveOps decision-making.

• Contribute to cross-functional WFM projects and process improvements.

What will you bring to the team?

• Previous experience in Workforce Management, ideally with exposure to WFM systems and tooling.

• Working knowledge of Excel or Google Sheets.

• Strong administrative skills combined with an analytical mindset.

• A proactive approach to learning and improving processes.

• Excellent written and verbal communication skills in English.

• Highly organised with strong attention to detail and deadlines.

• Comfortable working independently and occasionally under time pressure.

• Strong problem-solving, judgement and decision-making abilities.

At JET, This Is How We Play

Our teams collaborate closely across markets and functions in a fast-paced environment where we support each other, celebrate wins and stay focused on delivering the best possible experience for our customers.

By living our values and behaviours, we build a customer-first culture that keeps us one step ahead.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love or where you come from — you can find your place at Just Eat We're committed to creating an inclusive environment where everyone feels empowered to bring their full selves to work.

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