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Inside Sales Representative - Competency CenterWurth Industry North AmericaUnited States

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Inside Sales Representative - Competency Center

Wurth Industry North America
  • US
    United States
  • US
    United States

Über

divh2Inside Sales Representative - Competency Center/h2pThe Inside Customer Support Rep acts as the internal first line contact for assigned customer accounts. They are responsible for general and specific tasks related to the effective execution and support of the end-to-end processes through account management and data analyzation. This position requires the following functions to meet customers needs: Data Analysis, expediting, quoting, and quality assurance of all processes. Must be technologically savvy./ppEssential Duties and Responsibilities:/pulliWork to meet all established Key Performance Indicators (KPIs)/liliAlways represents the company professionally and courteously./liliPartners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting/liliData entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes/liliEffective management of all customers master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)/liliProactively drives account management while executing tasks to support the sales process and move opportunities forward./liliCollaborates professionally with cross functional teams to identify and resolve customer issues./liliWork to improve customer VMI program: add, change and delete items, and drive efficiency to improve service
profitability./liliFollow company guidelines to establish selling prices and profit margins. Actively research profitability concerns./liliSupports in preparing continuous improvement reviews for our customers./liliWork with established reporting tools for inventory review and new item additions./liliManage customer portals for demand, quote requests, and corrective actions/liliMaintains and builds customer relationships to become a trusted consultative advisor/liliRead and decipher customer prints to provide accurate customer quotes/liliRecommend and identify internal process improvements./liliRespond timely to requests via all modes of communication (IE: phone, fax, email or chat)/liliUp sell products and services through weekly sales or company promotions./liliPerforms other duties, as assigned./li/ulpQualifications, Skills
Abilities:/pulliBachelors Degree highly preferred. High school diploma/GED/liliMinimum 3 - 5 years customer service/inside sales or related experience is required./liliIntermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint./liliAdvanced Excel skills./liliSAP skills are advantageous./liliMust be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material./liliAbility to analyze data to make decision and impacts for the customer./liliAbility to supply customers with professional written, computer-generated or verbal quotations and recommendations./liliMust be able to verbalize thoughts and information via phone and in person clearly and concisely./liliExcellent judgement and decision-making skills/liliAbility to establish credibility, respect and trust from internal colleagues and external customers./liliAbility to keep employees motivated, create a team environment and resolve conflict./liliMust occasionally lift, carry or move up to 25 lbs./li/ulpThe Wrth Difference:/pulliProactive supply chain solutions customized to your business, your industry/liliIndustrial products and services delivered with prompt, personal attention/liliInventory management solutions that keep your production line moving smoothly/liliComplete program support from initial design, to implementation, training, to ongoing analysis/li/ulpWhy Wrth:/pulliMaternity/Paternal leave after 1 year of service/liliTuition Reimbursement eligible after 1 year of service/liliHealth benefits and programs - medical, vision, dental, life insurance and more/liliAdditional benefits 401(k), short term disability, long term disability/liliPaid Time Off, accrued per pay period, additional day earned per year of service/lili10 paid holidays/li/ulpFind out more about our company culture:/pulliLinkedIn: https://www.linkedin.com/company/wurth-industry-usa/liliFacebook: https://www.facebook.com/WurthIndustry/liliYouTube: https://www.youtube.com/@WurthIndustryUSA/li/ulpEEOC STATEMENT:/ppThe Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individuals sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws./p/div
  • United States

Sprachkenntnisse

  • English
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