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Outbound Sales RepresentativeMCIUnited States
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Outbound Sales Representative

MCI
  • US
    United States
  • US
    United States
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divh2Position Overview/h2pMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry./ppWere looking for Outbound Sales Representatives to join our growing team and support a variety of exciting projects for some of the most recognizable brands in the world. In this role, youll make outbound calls to prospective customers, promote and upsell products and services, and deliver exceptional customer service./ppIf youre a persuasive communicator with a positive attitude and a passion for sales, this is your opportunity to thrive./ppTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test./ph2Position Responsibilities/h2pWhat does someone in this role actually do?/ppThis role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day./ppKey Responsibilities:/pulliMake outbound and receive inbound calls in a professional and courteous manner/liliEducate customers on products and services, identifying upsell opportunities/liliUnderstand customer needs and recommend tailored solutions/liliUse internal systems to manage accounts and process orders accurately/liliResearch and resolve customer issues, coordinating with other departments as needed/liliFollow scripts, policies, and procedures to ensure consistency and compliance/liliMaintain accurate records and safeguard customer information/liliEscalate complex issues to supervisors or appropriate teams/liliStay current with training, updates, and system changes/liliMeet attendance, punctuality, and performance expectations/li/ulh2Candidate Qualifications/h2pWonder if you are a good fit for this position?/ppWe provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated./ppQualifications:/pulliMust be 18 years or older/liliHigh school diploma or equivalent/liliExcellent verbal and written communication skills/liliAbility to type 20+ words per minute/liliBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)/liliFamiliarity with Windows operating systems/liliDependable and punctual with a strong work ethic/liliStrong problem-solving and conflict resolution skills/liliCustomer-focused, empathetic, and solution-oriented/liliAbility to multitask and manage time effectively/liliComfortable in a fast-paced, evolving environment/liliTeam player with strong interpersonal skills/li/ulh2Compensation Details/h2pWant an employer that values your contribution?/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppWhat you can expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pulliPaid Time Off/liliIncentives
Rewards/liliHealth Benefits/liliRetirement Savings/liliDisability Insurance/liliLife Insurance/liliCareer Growth/liliPaid Training/liliFun, Engaging Work Environment/liliCasual Dress Code/li/ulpCompensation
Benefits that Fit Your Life/ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Conditions of Employment/h2ulliMust be authorized to work in the country where the job is based./liliSubject to the program and location of the position/liliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results./li/ulh2Reasonable Accommodation/h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ph2Equal Opportunity Employer/h2pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./ph2About MCI (Parent Company)/h2pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact/p/div
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