Image Services Representative

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location : Full-time In-office, Waterloo King

Employment Type: 1-Year Contract

Salary : 42,9K

The Image Services Representative plays a key role in ensuring effective mail handling, categorization, scanning, and data completion of documents correctly and efficiently. The successful candidate will work in a team environment to ensure service standards are met and strict quality targets are adhered to.

What will you do?

On a regular basis, this role will rotate between sorting mail (physical and electronic), prepping documents, scanning documents and data entry.

Sorting:

This involves mail handling, including the distribution of documents to internal customer departments, classification of documents into subcategories, printing from databases, retrieval of documents from 3rd party websites with occasional document preparation.

Prepping:

The preparation of documents to ensure the item is successfully scanned to ensure strict physical document quality standards are met. The Representative ensures that all documents received are handled efficiently and document exceptions are expedited to the appropriate departments in a timely manner

Scanning:

The Representative ensures the physical document is converted into a digitized image by adhering to standard processes. By scanning the documents correctly in a timely manner, the Representative contributes to meeting service levels agreements between Canadian Document Services and client areas.

Indexing:

Through accurate key completion, the Representative is responsible for ensuring information from the document is converted into data. They ensure all documents adhere to the Reasonable Estimate (RE's) that have been set for each client.

What do you need to succeed?

• Able to maintain a high level of productivity, accuracy and attention to detail at all times
• Experience using Windows and MS Office software (Outlook, Sharepoint, OneDrive, OneNote and Excel)
• Able to work within structured supervisory guidelines and support Service Level Agreements (SLAs) for business partners
• Able to work in a fast-paced environment of multiple priorities and conflicting deadlines
• Able to recognize opportunities to initiate change that will increase the department's efficiency
• Availability to work from 7:30am to 3:30pm, Monday to Friday.

Assets:

• Understanding of the Insurance Business (including Individual, Group Retirement Services, and Group Benefits)
• Knowledge of products and services within Sun Life Financial
• Experience with data entry or knowledge of internal systems (FileNet, Rightfax, Ultera, Kofax)

Notes/Unique requirements:

• Ability to lift items weighing up to 25lbs
• As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life before a start date can be confirmed.

What's in it for you?

• Fluid workspaces where you can choose from a variety of workstations, offices and collaboration zones based on your daily needs.
• A collaborative and interactive team environment
• 15 days' vacation per year
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Opportunities to own your career development with programs to continuously learn, build skills, grow through 
  coaching and more.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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