Senior IT Project Manager

Role Description

The Senior IT Project Manager is accountable for the end-to-end delivery of a portfolio of enterprise Klir implementations, from project initiation through go-live and handover to Customer Success.

You will manage multiple concurrent projects at different stages of delivery, balancing priorities, risks, and stakeholder expectations across customers. You will establish consistent governance while adapting delivery approaches to each customer's environment.

You are not expected to perform hands-on technical implementation, but you must be highly comfortable with enterprise IT concepts, integrations, and data migration conversations, and able to lead those discussions with confidence.

Responsibilities

Portfolio & Delivery Management

• Own a portfolio of concurrent enterprise Klir implementations
• Balance priorities, capacity, and risk across multiple active projects
• Provide clear visibility into portfolio status, risks, and dependencies
• Ensure consistent delivery standards while adapting to customer-specific needs

Project Governance & Initiation

• Lead formal project initiation for enterprise Klir implementations
• Develop and maintain:
  Project Initiation Documents (PIDs)
  Governance frameworks and RACIs
  Stakeholder maps and communication plans
• Establish and run delivery cadence including:
  Weekly project status meetings
  Monthly executive steering committee meetings
  Delivery & Execution Management
• Own integrated project plans and manage delivery against agreed scope, milestones, and timelines
• Track risks, issues, dependencies, and mitigation plans across the portfolio
• Proactively manage delivery risks in complex, multi-stakeholder environments
• Lead change control and scope discussions in partnership with internal teams and customers

Customer & Stakeholder Management

• Serve as the primary day-to-day counterpart to customer IT Project Managers across multiple accounts
• Build trusted relationships with:
  Customer IT teams
  Operational and business stakeholders
  Executive sponsors
• Navigate enterprise and public-sector environments with patience, persistence, and professionalism

Commercial & Milestone Oversight

• Track project milestones tied to commercial deliverables across the portfolio
• Coordinate with internal teams on milestone sign-off, invoicing, and payments
• Ensure delivery aligns with contractual obligations and SLAs

Technical & Data Collaboration

• Be fluent in enterprise delivery concepts including:
  System integrations
  Data migration and data quality
  Data exchange between systems
• Partner closely with Klir's Data Architect and technical specialists
• Structure and lead technical discussions without being hands-on

Customer Success & Value Realization

• Work in close partnership with Customer Success Managers to:
  Ensure implementation SLAs are met across the portfolio
  Align implementation outcomes with long-term customer value
  Plan and coordinate training and enablement sessions
• Support analysis of customer "as-is" workflows and map them to Klir's target-state workflows
• Ensure customers are confident, trained, and prepared for long-term success on Klir
  

What success looks like

In this role, success means:

• Multiple enterprise implementations are delivered predictably and professionally
• Portfolio-level risks are identified early and actively managed
• Customers experience Klir as a trusted, credible enterprise partner
• Internal teams are aligned, coordinated, and focused across accounts
• Customers reach go-live confident in Klir and positioned for long-term value realization

Requirements (Sound like you?)

Required Experience

• 6–9+ years of experience as an IT Project Manager or Senior IT Project Manager
• Proven experience managing multiple concurrent enterprise projects
• Experience delivering enterprise SaaS or complex IT implementations
• Experience working directly with large enterprise or public-sector IT teams
• Strong background in formal project governance and delivery frameworks
• Comfortable owning delivery in high-visibility, customer-facing roles

Technical Comfort

• Strong understanding of:
  Enterprise integrations
  Data migration and data exchange
  SaaS delivery models
• Able to confidently lead technical conversations without being hands-on

Personal Attributes

• Excellent communicator and relationship builder
• Highly organized, structured, and detail-oriented
• Calm, patient, and persistent in complex environments
• Strong analytical skills and comfort mapping complex workflows
• Collaborative, pragmatic, and outcome-focused
  

Meaningful Impact

Your work directly supports the people responsible for delivering safe drinking water and managing wastewater for millions of people.

Hybrid Flexibility

Work in a hybrid model based in Dublin, balancing in-person collaboration with focused remote work.

Strong Team Culture

We value honesty, accountability, and collaboration. We take our mission seriously while supporting one another and enjoying the work.

Growth & Development

You'll lead and continuously evolve the implementation strategy, driving complex IT projects from planning through delivery, while partnering with cross-functional teams to ensure alignment, efficiency, and successful outcomes as the company scales.

Our Values

Honesty. Audacity. Unity. These guide how we work with customers and with each other.

Commitment to Your Growth

You'll work with leaders dedicated to coaching, transparency, and helping you become your best professional self.

Compensation & Timing & Travel

• Salary: CAD $110,000–$130,000 annually
• Benefits: Canadian benefits package, unlimited vacation, MacBook
• Travel: Occasional traveling for company events
• Timing: Immediate opening