Associate Product Data AnalystPublicis Groupe Holdings B.V • Wokingham, England, United Kingdom
Associate Product Data Analyst
Publicis Groupe Holdings B.V
- Wokingham, England, United Kingdom
- Wokingham, England, United Kingdom
Über
About Profitero+ Profitero+ is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1400+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business.
Profitero+ joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment while giving our employees an incredible launchpad for their careers. Profitero’s tech and data combined with Publicis’ tech, data and activation services positions us to be a true end-to-end partner for helping brands maximise eCommerce market share and profits.
Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.
Overview Location: Hybrid role based in Winnersh Triangle, 3 days in the office.
This is a 12-month fixed term contract role.
The Operations Support Specialist (Fixed Term Contract) is responsible for the operational support tasks which underpin our software, and ensures our client accounts work in a manner which meets their objectives.
This role is tasked with ensuring account excellence for the duration of the contractual life cycle, in relation to a prescribed sub‑set of tasks.
You will use your excel skills to input customers product data and enter these into excel or google sheets. We are looking for talent who are early on in their career looking for their first step into the corporate world of data and IT.
Responsibilities Operations management for recurring change requests
Manage assigned account update tasks to ensure a successful outcome for internal and external customers
Resolve queries related to assigned account update tasks, escalating to senior management as required
Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales
Operational organisation, planning and monitoring
Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders
Ensure all account update schedules are updated in the Operations Schedule and JIRA
Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels
Follow the team’s best practices for all operational tasks at all times
Risks and issue management
Analyse risks and issues, communicate avoidance and take mitigating actions
Change control and ad hoc requests
Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks
Highlight any ad hoc requests to prevent deviation from contractual scope
Process improvement and value‑added services
Take ownership for your own knowledge enhancement related to Profitero products & services
Highlights potential opportunities for improvement and participates in improvement initiatives
Qualifications Qualified candidates will possess Education & Experience
Experience in a technical support role or a related field
Experience of owning and delivering an initiative in an operations environment
Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management
Skills & Abilities
Microsoft Project, Excel and Word at intermediate level
Excellent organisational skills, decision‑making, problem‑solving and negotiation skills
Ability to prioritise workload
Multicultural awareness
Excellent communication skills (including a good standard of written and spoken English)
Aptitudes
Self-motivated and goal-oriented
Excellent interpersonal skills
Ability to work in a matrix structure and inspire high team spirit
Behavioural
Dynamic and initiative-taking personality
Good adaptability and flexibility
Ability to work well within a team environment
Performance
Adherence to agreed team procedures and delivery of maintenance tasks on time, to the agreed specification, timings and budget
Contacts Project office team, Sales team, Account Management team, Insights team, Product team, Data Acquisition team, Data Enrichment team, QA team
In addition, the following will be an advantage
High level of education in a mathematical or technical field
Experience of supporting SaaS solutions for customers
Experience working with global clients and international colleagues.
Second European Language
The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.
Additional information The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.
Why you want to work at Profitero+ We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high‑quality deliverables and an unparalleled client experience.
We hire only the best and provide the compensation and benefit programs appropriate for proven top‑performing professionals.
Our package includes;
competitive base salary; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on‑line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours.
Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.
Be part of a company on the forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo‑charging your skills, experience and career.
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Sprachkenntnisse
- English
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