Infrastructure Network EngineerCambridge University Hospital NHS Foundation Trust • Cambridge, England, United Kingdom
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Infrastructure Network Engineer
Cambridge University Hospital NHS Foundation Trust
- Cambridge, England, United Kingdom
- Cambridge, England, United Kingdom
Über
Infrastructure Network Engineer – Cambridge University Hospitals NHS Foundation Trust Closing date: 27 January 2026 We have an exciting opportunity for a Network Engineer to join the Infrastructure team within the Unified Communications department at Cambridge University Hospitals NHS Foundation Trust. The Infrastructure team has a broad role in enabling communication across the hospitals, including telephony, mobile and unified communications services, as well as infrastructure supporting IT services for the hospitals. The Network Engineer role is responsible for the day-to-day technical support and service delivery of all products and services supported by Unified Communications, including 10,000+ voice extensions, 100 cab rooms, a 1st/2nd line service desk capability, as well as the voice network upgrade and transition of core telephony platforms. The role is based on site full time within Unified Communications and reports to the Service Desk Manager. Main duties of the job
Be responsible for day-to-day technical support of all products and services provided by Unified Communications. Support the Service Desk Manager, in close cooperation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of strategy and programmes of work. Take part in the duty engineer arrangements for the team, and support the duty engineer and Service Desk Manager when required to ensure a consistent level of technical support across the organisation. Be part of an out-of-hours on-call rota, attending site to resolve faults and issues where required. Contribute to the preparation of project plans, reports, quality improvement processes and development work to cost and time targets as agreed with the Service Desk Manager. About us
Our Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds, the Trust focuses on quality service for patients, staff and partners. We are committed to promoting a diverse and inclusive community and welcome applications for all positions irrespective of age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, pregnancy and maternity status, or socio-economic background. Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. This vacancy will close at midnight on 27 January 2026. Interviews are due to be held on 12 February 2026. Benefits to you We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. We provide benefits such as reduced-cost Stagecoach bus travel to and from the CUH site, free Park and Ride journeys between Babraham Road and Trumpington sites, and subsidised on-site parking for eligible staff. On CUH campus, hot food is available 24/7 at a reduced cost. We also support good working days through facilities like staff pods and break spaces to help colleagues rest, refuel and recharge. We are committed to helping employees achieve a good work-life balance with flexible arrangements where possible. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. Person Specification
Qualifications
Project Management Certificate in management Willingness to undertake professional development CCNA PRINCE2 ITIL Foundation Experience
Relevant experience in managing telephony, paging or IT systems in a large organisation Experience in customer service or front-of-house environments Experience of collaborative problem solving Experience in first or second line service desk environments Experience of communicating with patients and the public to ascertain requirements and expectations Experience of managing systems in an acute hospital Experience of managing contractors/contracts Experience working with ITIL methodology Experience working with project management methodology Knowledge
Understanding the complexities of the role Knowledge of NHS requirements and service provision Understanding of NHS plan and its aims Understanding of Health & Safety Knowledge of voice networks Knowledge of desktop and application support Skills
Ability to analyse complex data and information and present options Ability to work on own initiative or under direction as appropriate Confidentiality and discretion Ability to prioritise workload and multi-task Strong organisational ability Ability to establish effective relationships at all levels Motivated and able to work autonomously or in a team Excellent written and verbal communication skills Adaptable and resourceful, able to work under pressure Self-motivated and proactive Additional Requirements
The ability to understand and behave at all times towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions. Cambridge University Hospital NHS Foundation Trust
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Sprachkenntnisse
- English
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