Implementation Consultant

• Bachelor's degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience)
• Proven experience in software implementation, consulting, or business analysis
• Deep understanding of systems and operations with B2B products
• A data-driven approach to building, tracking, and optimizing performance metrics
• Strong analytical, organizational, and problem-solving skills
• Self-motivated, detail-attentive, and action-driven, with the ability to take initiative, execute, and follow-through
• Highly effective communicator with strong interpersonal skills; able to build trust and work well with diverse teams inside and outside the company
• Eager for a very hands-on role in a dynamic environment
• High integrity and enthusiasm for contributing to a company's long-term success
• Courage to challenge the status quo when logic and reason require it
• Familiarity with SaaS platforms, enterprise software, or logistics/transportation systems preferred

• As the Implementation Consultant you will play a pivotal role in differentiating Shipwell during a critical time in the customer journey
• As the Implementation Consultant, you will work with a team of Implementation Consultants, Solutions Engineers, Sales and Customer Support team members
• You will be crucial to the success of the customer experience
• Serve as the primary point of contact for clients during the implementation phase
• Build strong, professional relationships with client stakeholders at various levels
• Understand client business needs and objectives to tailor the implementation approach
• Guide clients through onboarding activities, ensuring a smooth and positive experience
• ERP Integration experience to configure the TMS to meet client - specific requirements
• Ability to process map integration designs and showcase to customer
• Collaborate with internal technical teams (e.g., Engineering, Product) to resolve integration and technical challenges
• Provide technical guidance and support to clients throughout the implementation lifecycle
• Test and validate configured solutions to ensure alignment with client requirements
• Identify areas for improvement in the implementation process and contribute to developing best practices
• Document workflows, configuration steps, and implementation processes for internal and client-facing use
• Support the creation of internal tools, templates, and resources to enhance implementation efficiency
• Work closely with Sales, Customer Success, Product, and Engineering teams to deliver a seamless client experience
• Share feedback and insights with Product teams based on client implementation outcomes
• Ensure a smooth transition of clients to the Customer Success team after implementation

• Healthcare: Shipwell offers Medical, Dental, Vision, HSA, FSA, Critical Illness, Accident, Life Insurance and more
• Parental Leave: 4 weeks of fully paid parental leave to care for the newest member of your family
• Flexible time off: Take the time you need outside of work to reset, relax and enjoy life
• Learning & Development: Grow in your career and skills with our education reimbursement program
• Remote-forward: Enjoy the flexibility of working remotely, in-office or both. Choose the work environment that best suits you
• Extra perks: Cell phone and home WiFi reimbursement automatically included in your paychecks
• 401(k): Shipwell offers traditional 401(k) and Roth plans with matching
• Mental Wellness: We have an Employee Assistance Program (EAP) and encourage employees to take mental health days

Wünschenswerte Fähigkeiten

• Business Analysis
• Data Analysis
• Enterprise Software

• Remote, Oregon, United States

Berufserfahrung

• Solutions Engineer
• IT Consultant
• Business Developer / Sales Development Representative

Sprachkenntnisse

• English