Customer Solutions Architect
Microlise
- Eastwood, England, United Kingdom
- Eastwood, England, United Kingdom
Über
What you will be doing:
Lead value‑led discovery with customers to identify, quantify and validate operational, financial and compliance pain
Lead discovery across complex transport and logistics environments, including understanding how TMS platforms underpin planning, execution and compliance
Map customer transport and logistics technology stacks including TMS, routing, planning, compliance and back‑office systems to identify integration driven value opportunities
Capture customer baseline metrics, inefficiencies, risks and costs as part of MEDDPICC qualification
Engage with operational, commercial and IT stakeholders to understand current‑state architecture and future‑state ambition
Conduct customer site visits to understand real‑world workflows and document value insight
Design customer solutions around measurable business outcomes, not just product capability
Lead technical solution design for large, multi‑system opportunities prior to deal close
Build Proof of Value environments and demo journeys that show operational and commercial impact
Produce high‑quality solution proposals, value cases, ROI models and cost‑of‑inaction analysis
Build value‑led sales collateral that articulates customer before and after states
Contribute to Microlise’s global library of case studies, proof‑of‑value assets and customer references
Feed validated customer pain and outcome data into Product and Engineering teams
Participate in Product Steering, Microlise Direct and Labs forums
Ensure new propositions are anchored in verified customer need and measurable impact
Deliver consistent, high‑quality demonstrations focused on customer outcomes
Maintain deep product, market and industry knowledge
Support the standardisation of proposals, demos, pricing and value documentation
Contribute to continuous improvement of Pre‑Sales qualification and proof‑of‑value processes
Act as a subject matter expert and mentor within the Pre‑Sales team
What we’re looking for:
Deep understanding of Microlise products, customers and use cases
Strong understanding of Transport Management Systems (TMS) and their role in modern logistics operations
Experience in customer‑facing technical consulting, solution architecture or pre‑sales
Strong grasp of value‑based selling and outcome‑led solution design
Working knowledge of MEDDPICC, particularly Metrics and Pain
Ability to quantify operational, financial and compliance impact
Strong commercial acumen and business judgement
Advanced presentation, proposal writing and commercial modelling skills
Confident engaging with senior stakeholders and operational leaders
Analytical mindset with a passion for solving real customer problems
Why Microlise?
Proudly Midlands‑based, Microlise has been operating for over thirty years and recently became a Publicly Listed Company with shares trading on the London Stock Exchange.
Full support and training to ensure you are well equipped to succeed in your role.
Access to our salary sacrifice EV Car Scheme – payments are made before tax and other contributions, saving you money while doing your bit for the environment.
Great Place to Work certified – recognised by the global authority on workplace culture.
Private medical insurance with Vitality Health including rewards such as Free Amazon Prime, Apple Watch, discounted gym membership and many more.
25 days holiday, excluding bank holidays, increasing with service.
Invested in employee health and well‑being with over 20 mental health first aiders in the business.
Employee Assistance Programmes.
Free Costco membership, 20% off EE mobile and line rental, and other local discounts.
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards.
Free Microlise Cresswell Racing Tickets, support British Superbikes.
Executive Box at Motorpoint Arena Nottingham.
Recruitment Process For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!
Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to
jobs@microlise.com
in the first instance.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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