Assistant General Manager

Assistant General Manager – Retail Café
Company: La Segunda Bakery & Café

Join a Tampa tradition La Segunda Bakery, proudly family-owned and operated for over a century, is looking for an energetic and experienced Assistant General Manager to help lead our vibrant café team. We're known for our authentic Cuban bread, handcrafted pastries, and genuine hospitality and we're looking for someone who shares our passion for excellence, community, and team culture.

About La Segunda Bakery

At La Segunda, we believe that great food and warm service bring people together. What began over 100 years ago as a neighborhood bakery has grown into a Tampa institution, now serving customers at multiple locations across the Bay area. Our commitment to tradition, quality, and community has made us a beloved destination and we're just getting started.

As part of our leadership team, you'll have the opportunity to help us grow our brand while building a rewarding career in a supportive and fast-paced environment. We value teamwork, respect, and pride in everything we do from the way we bake to the way we treat each other.

What You'll Do

As Assistant General Manager, you'll support café operations and lead the front-of-house team to deliver outstanding customer experience. Your focus will be on building a high-performance team, ensuring smooth day to day operations, and upholding the standards that make La Segunda a household name.

Key Responsibilities:

· Oversee all retail floor operations and daily shifts

· Hire, train, coach, and mentor staff to achieve peak performance

· Model exceptional service and hospitality for all team members

· Manage schedules, labor efficiency, and customer flow

· Maintain financials: cash handling, P&Ls, labor costs, and performance dashboards

· Ensure a clean, organized, and welcoming environment for guests and employees

· Manage café ambiance including lighting, music, presentation, and cleanliness

· Supervise and coordinate with Pastry Supervisor and Catering Manager

· Monitor inventory levels, place weekly vendor orders, and track waste

· Lead weekly staff meetings and cross-functional communication between kitchen and retail teams

· Uphold safety and sanitation procedures according to local and company standards

What You Bring to the Team

· Minimum 2 year of foodservice management experience (fast casual or bakery café preferred)

· Strong leadership and communication skills

· A hands-on, proactive approach to problem-solving and team support

· High standards for hospitality, cleanliness, and quality

· Knowledge of basic operations: scheduling, inventory, labor controls

· ServSafe certification (or willingness to obtain)

· Spanish-speaking is a plus

· College degree preferred but not required

Why Work with Us?

We're proud of our long-standing reputation, but we're also focused on innovation and growth. As an Assistant GM, you'll be part of shaping the next chapter of La Segunda's story with opportunities to take on more responsibility, grow into a General Manager role, or help open new locations.

We offer:

· Competitive Pay

· Performance-Based Incentive Program Potential

· Health & Dental Insurance

· 401(k) with Company Match

· Paid Vacation & Holidays

· Employee Discounts

· Employee Assistance Program (EAP)

· Optional Group Disability Coverage

· A positive, family-style work environment where your voice is heard and your growth is supported

Sound like a fit? If you're ready to bring your leadership skills to a growing brand with deep roots in the community, we'd love to meet you. Apply today and become part of the La Segunda family.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Application Question(s):

• Can you work on your feet for 10 hours straight?
• Can you lift 50 pounds?
• Can you pass a background check?

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Tampa, FL Required)

Work Location: In person