Patient Intake Coordinator

ORGANIZATION SUMMARY
The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum:

• Have basic knowledge of substance use disorders.
• Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
• Respect the diversity and uniqueness of each person and organization we serve.
• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
• Uphold the highest standard of customer service to clients, referents, and all community partners.

POSITION SUMMARY

The role of the Patient Intake Coordinator is to coordinate all aspects of patient fiscal responsibility to Fora Health Treatment and Recovery while providing high level customer service and support. The Patient Intake Coordinator treats each patient that walks into our facility with the same respect while seeking equitable solutions for patient coverage. The Patient Intake Coordinator determines coverage and coverage needs by assisting with financial resources and other support to ensure our patients receive the quality care they need.

ESSENTIAL JOB FUNCTIONS

• Maintain the integrity and accuracy of the day to day patient information.
• Maintain the integrity and accuracy of the EHR system.
• Ability to assist patients and their families to resolve financial obligations.
• Provide accurate and timely patient financial information.
• Be the primary contact between clinical staff and business office.
• Work closely with management and staff to develop and maintain a working relationship that enhances the two primary goals of revenue expansion and quality control.
• Demonstrate good judgment in providing day to day service to programs and management.
• Demonstrate the ability to work effectively with diverse cultures.

SPECIFIC TASKS

• Tasks are to be completed with little follow-up from supervisor. Support is provided in the form of teamwork and weekly team meetings.
• Greets new clients and all other visitors directly, checks clients in for groups and appointments, notifies counselors of client arrival, takes payments when necessary
• Answers phones, schedules appointments, takes messages when necessary, sends faxes, and completes copying assignments.
• Meet with all patients to determine their eligibility for program services either prior to admission or within 24 hours following admission.
• Ensure all patients provide necessary documentation regarding eligibility for benefits.
• Assist patients in applying for the Oregon Health Plan.
• Coordinate financial arrangements between patients and insurance company for patients who have benefits other than OHP and for any patient who elects to pay for services and/or who has an insurance plan that requires co-pay or other financial responsibilities on the part of the patient.
• Work with the clinical team to get information necessary to complete the MOTS form as required by the state of Oregon.
• Work with the Business Office to ensure all patient fees are collected and posted appropriately for any patient who has the responsibility to pay fees, and that any past due accounts are acted upon immediately.
• Work with Business Office team to notify patients when payments are past due.
• Become knowledgeable regarding 3rd party payors and their eligibility requirements. Can contact 3rd party payors to determine benefits.
• Advise patients and clinical staff of any change in eligibility status and work to solve any eligibility problems.
• Attend and participate in all team meetings as assigned.
• Maintain cleanliness and safety of work environment.
• Exhibit proficient writing, editing, and interpersonal skills.
• Coordinate Authorizations from insurance companies.
• Assist the Billing Specialist documenting and follow up on all action alerts. Notify patients and staff of change in funding or eligibility status.
• Assure all ROIs required by Business Office are complete.
• Place billing information into patient's chart.
• Provide occasional front desk coverage.

SUPERVISORY FUNCTIONS

• This position has no supervisory duties.

ADDITIONAL JOB RESPONSIBILITIES

• Special projects and other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE REQUIRED

• High School Diplomas or equivalent
• Bilingual in Spanish

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Proficient in Microsoft Office applications
• Communicate information effectively in writing and verbally
• Strong organizational skills and attention to detail

OTHER REQUIREMENTS

• For employees with a history of substance use disorder, Fora Health's policy requires certification of a minimum of two years of sobriety for this position.
• Ability to pass a pre-employment or for cause drug tests.
• Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

WORKING CONDITIONS

• This position generally works in an indoor office environment with infrequent travel between sites or to special events.
• Position requires some overtime, including evening and weekend work. Adjustment of work schedule may be required.

INTERNAL CANDIDATES: click here to apply via the employee intranet site

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon's largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

• Have knowledge of substance use disorders.

• Recognize the importance of family, social networks, and community systems in the treatment and recovery process.

• Respect the diversity and uniqueness of all people.

• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.

• Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

• Kaiser medical insurance
• Comprehensive dental and vision insurance
• Employer-paid basic life and accidental death & dismemberment insurance
• Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
• Flexible Spending