IT Support Specialist

Position Overview

Cassin is seeking a proactive and customer-focused IT Support Specialist to serve as the primary point of contact for all on-site technology needs. As the face of support for our Manhattan and Purchase offices, you will provide hands-on desktop support to our team, ensuring our technology operations run smoothly and efficiently.

You will be the dedicated on-site expert, you will be fully backed by our Managed Service Provider, and CIO for advanced infrastructure support. You will be managed directly by our leadership, providing a perfect blend of autonomy and team collaboration.

Key Responsibilities

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End-User Support: Provide timely and professional hands-on and remote support for all hardware (desktops, laptops, printers, mobile devices) and software (Windows 11, Microsoft 365, business applications) issues.

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Onboarding & Offboarding: Prepare and deploy equipment and create a great experience for new hires and manage IT processes for departing employees.

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Hardware Management: Manage the lifecycle of IT assets, including inventory, setup, and configuration of new workstations and peripherals.

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A/V & Conference Room Support: Ensure all audio/visual equipment in conference rooms is operational and provide support for meetings as needed.

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Basic Network Troubleshooting: Act as the "hands and eyes" on-site to assist with resolving network connectivity issues (Wi-Fi, LAN).

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Liaison with MSP and other IT Vendors: Serve as a key link between Cassin employees and our partners, escalating tickets and coordinating on-site vendor activities when necessary.

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Documentation: Create and maintain user-friendly documentation and "how-to" guides for common IT issues and processes.

Qualifications & Skills

Required:

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2-4 years of experience in an IT support role, preferably providing in-person "deskside" support.

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Strong proficiency with Windows 11 and the Microsoft 365 suite (Outlook, Teams, SharePoint, etc.).

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Experience with Entra AD for user