Host/Hostess

Job Title: Hosts
Reports to: Restaurant Manager

Job Summary:
Provide friendly, responsive service to create an exceptional dining experience for all our guests by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests at a table that best serves their wishes.

Activities and Responsibilities:

• Promote, work, and act in a manner consistent with the mission of Vic's River Grill: "Great food, great service, and great production by associates imbued with pride and enthusiasm."
• Warmly and graciously greet all guests and seat them at tables or in waiting areas.
• Open the front door for guests entering or leaving the restaurant when possible.
• Provide guests with menus and inform them of their server's name upon seating.
• Record guest names and the number of people in the party and provide guests with an estimated waiting time when immediate seating is limited.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Call out the name and number of the party when tables become available.
• Speak with guests to ensure satisfaction with food and service, respond to complaints, or make conversation.
• Answer telephone calls and respond to inquiries or