Program Director

Long Description

Location : Edison, New Jersey

Job Type : Hybrid

II. Job Objective

The delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets.

• To bring insuranceindustry knowledge, best practices, innovation and cutting-edge technology to our clients in the BFSI industry to deliver business value
• To work with leading BFSI clients, to help maximize value to the client in the business
• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.
• Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.
• Domain experience in P& Insurance.
• Preferred: Experience of working with US P&C Insurance clients.

III. Key Responsibility Areas

1 P&L Management

• Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.
• Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
• Conducts monthly reviews on revenue margin, pipeline, utilization
• Identify key parameters of improvement for vertical growth and margins
• Lead and implement all cost related initiatives for VBUs and direct projects

2 Sales & Client Management

• Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
• Identify opportunities for cross sell in the existing accounts
• Co-own, support and propose new domain offerings/cross-sell to existing clients
• Build Industry partnerships and come up with new offerings, solutions for the vertical
• Support Sales and Delivery teams in proposal/solution development
• Supporting onsite presales and customer presentations
• Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
• Exposure of long term planning and execution

3 Service Delivery and Project Management

• Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean,