Concierge Agent – Part Time

Black Desert Resort is a premier luxury destination in Southern Utah, offering refined accommodations, world-class amenities, and personalized guest experiences. The Concierge team supports guests with local insight, thoughtful planning, and seamless coordination of resort services.

Job Summary

The Part-Time Concierge Agent provides personalized guest assistance during peak periods and high-demand shifts. This role focuses on guest engagement, activity coordination, and service support while maintaining the resort's elevated hospitality standards. The position is ideal for professionals seeking flexible schedules while delivering exceptional service.

Job Specifications

Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Part-Time
Pay Rate: $19–$21.50/hr. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us

• Flexible Scheduling: Ideal for hospitality professionals seeking part-time opportunities
• Ultra Preimum Service Experience: Gain exposure to high-end guest services and resort operations
• Employee Perks: Dining room access, 401K with Company Match, exculsive resort discounts, and hotel stay benefits

• Assist guests with dining, spa, golf, transportation, and activity reservations
• Provide local recommendations and resort information
• Support VIP arrivals and special guest requests
• Communicate guest needs to internal teams
• Maintain accurate guest records and service notes
• Assist front office and bell services during high-volume periods
• Other duties as assigned

• 2+ years of experience in luxury hospitality, concierge, or guest services
• Strong communication and relationship-building skills
• Knowledge of reservation systems and guest management platforms preferred
• Highly organized with strong attention to detail
• Professional demeanor and service-oriented mindset
• Flexible availability including weekends and holidays