Helpdesk Consultant/Network Technician

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

TechPossible is seeking an experienced, hands-on Helpdesk Consultant to join our growing team. This role supports a wide range of clients and environments, performing both remote and onsite work. The ideal candidate has strong experience in desktop support, Office 365, IT infrastructure, low-voltage wiring, server support, and security camera systems.

Essential Job Responsibilities: (Including but not limited to)

• Provide desktop and end-user support for Windows and macOS environments
• Perform network diagnostics and resolve connectivity issues
• Document configurations, changes, workflows, and processes
• Install, configure, and maintain network infrastructure (switches, firewalls, access points, etc.)
• Deploy, troubleshoot, and support Windows and Linux servers
• Handle low-voltage wiring, including network cabling and terminations
• Install and configure IP-based camera systems and NVRs
• Assist with project deployments and onsite service calls

Required Qualifications:

• 5+ years of hands-on experience in a similar IT role
• Strong desktop support skills (Windows 10/11, Office 365, printers, peripherals)
• Solid understanding of networking (VLANs, routing, switching, VPNs)
• Experience with server hardware, Active Directory, and virtualization (VMware/Hyper-V)
• Proficiency in network cabling and terminations (Cat5e/6/6A)
• Experience with IP security camera systems
• Ability to lift equipment and work in attic/closet environments as needed
• Strong problem-solving skills and attention to detail
• Valid driver's license and reliable transportation

Preferred Skills: (Not Required)

• Firewall configuration experience (Fortinet, SonicWall, Cisco, etc.)
• Familiarity with backup systems, cloud services, and RMM tools
• Certifications such as CompTIA Network+, Security+, or similar
• Previous MSP experience

Benefits:

• Health Insurance – TechPossible will pay 50% of the employee's premium
• 401k Contribution – TechPossible will match employee contribution up to 3%
• Optional benefits: Dental, Vision, Accident, Critical Illness, Short Term Disability, and Life Insurance.
• Paid Time Off
• Paid Holidays
• Access to Employee Assistance Program
• Company provided health club membership
• Travel reimbursement
• Opportunities for professional development and certification support
• Supportive, team-oriented work environment