FT Guest Service Agent

Trendy boutique lifestyle hotel is seeking a new team member to be part of the best of the best Guest Service Team

Applicants with hotel Front Desk experience and with StaynTouch experience highly preferred. Position is typically 2 shifts overnight (Fri/Sat) and 3 day/evening shifts but will vary based on hotel needs. Compensation and scheduling will be discussed during the interview.

Member must be mature, reliable, be passionate about exceptional care for our guests, have a high positive energy and be organized and have good attention to detail.

Job Summary:

Guest Services Agents are to ensure all guests are welcomed with a smile and tended to. They provide guests with their needs in a professional and courteous manner at all times while performing other daily operations. They are a representation of the hotel and should promote the growth of the company. You are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other departments, you have the ability and empowerment to make the guest's experience more than memorable.

Duties and Responsibilities:

-Engage each guest as a unique individual and listen attentively to their requests

-Perform accurate check-ins and check-outs of guests daily

-Assisting and monitoring the front desk at all times

-Answering phones in a timely manner which include stay inquiries, guest requests, concerns, etc.

-Inputting reservations with a high emphasis to details and accuracy

-Responding to emails which include date inquiries, general info, requests, etc.

-Handling guest complaints/concerns and finding resolution

-Cash handling and credit card