Admin Assistant/Optometric Technician

Hamilton Vision Center is seeking a friendly, reliable, and detail-oriented team member to serve in a dual position, supporting both clinical care and front-office operations. This role is ideal for someone who enjoys variety, is a strong communicator, and thrives in a patient-centered, team-oriented environment.

You will split your responsibilities between Optometric Technician duties and Administrative/Front Desk duties, ensuring patients receive a seamless, exceptional experience from the moment they walk through the door to the completion of their visit.

Key ResponsibilitiesPatient Reception & Administrative Support

• Warmly greet patients and manage check-in/check-out.
• Answer phones, schedule appointments, and respond to patient messages.
• Verify and update medical and vision insurance; resolve missing or invalid information.
• Manage forms, faxes, referrals, and daily communication.
• Process payments, create receipts, and balance daily reports.
• Maintain a clean, organized, welcoming reception area.

Pre-Testing & Clinical Support

• Perform all standard pre-testing, including autorefraction, visual fields, retinal imaging, OCT, IOP, and medical history review.
• Prepare exam rooms and ensure equipment is calibrated and sanitized.
• Update patient charts accurately and efficiently in our EHR (RevolutionEHR).
• Assist with contact lens insertion/removal training.
• Support specialty services including dry eye evaluations, treatment assistance, and diagnostic imaging.

Patient Education & Flow Coordination

• Explain testing procedures in a clear, friendly manner.
• Help coordinate patient movement from front desk to pre-test to doctor.
• Assist providers with clinical documentation or forms (e.g., Xdemvy, Elahere, Tivdak).
• Communicate with patients about next steps, follow-ups, eyewear pickup, and referrals.

Teamwork & Culture

• Step in to help wherever needed to maintain efficient clinic flow.
• Support coworkers by answering phones, helping pre-test, or assisting with daily office tasks.
• Uphold Hamilton Vision Center's values of kindness, integrity, collaboration, and exceptional patient care.

Qualifications

• Previous medical or optometry experience is helpful but not required—we happily train the right candidate.
• Excellent communication and customer service skills.
• Strong ability to multitask, stay organized, and work well in a fast-paced environment.
• Comfortable working with computers and learning new systems.
• Professional, reliable, positive attitude with a genuine desire to help patients.

Benefits

• Medical Insurance (Kaiser) – 50% of employee premium paid for full-time employees.
• Optional Dental Insurance.
• 401(k) retirement savings plan.
• Supportive culture, opportunities to grow, and a team that truly values each other.

Why You'll Love Working With Us

At Hamilton Vision Center, we take pride in creating a warm, welcoming environment for both patients and staff. You'll join a team that cares deeply about kindness, respect, teamwork, and excellence in patient care. We invest in our people, encourage continuous learning, and work together to make every day meaningful and rewarding.

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person